Commercial Operations Associate (Finance)

**Reports to:**

Commercial Operations Lead

**Role Overview**

As the Commercial Operations Associate, you will be the friendly and professional first point of contact for all our clients' financial queries. This is a vital junior role focused on supporting the smooth running of our business operations. You will handle the day-to-day communications and administrative tasks that ensure our partners pay and get paid in a timely manner.

You will work closely with the Finance Associate to execute key financial processes, primarily focusing on credit control and client communication. Your role is essential in maintaining positive relationships with our venues and ensuring the accuracy of our financial records, allowing the company to thrive and achieve its vision of becoming the most widely-used events resource globally.

**Key Responsibilities**

**Financial Administration & Support**

- **Respond to inbound financial queries**

from venues and bookers, providing them with necessary information or directing them to the right person.
- **Assist the finance team by updating invoices and purchase orders**

with correct information when requested.
- Support the client onboarding process by helping to fill out
**new supplier forms**

.
- Work closely with the Venue Success and Community Support teams to resolve payment queries swiftly and maintain a positive partner experience.

**Accounts Receivable and Client Payment Administration**

- **Act as the primary point of contact**

for liaising with venues regarding commission payments owed to Hire Space.
- **Proactively follow up on overdue invoices**

with venues and clients via email and phone calls in a professional and friendly manner.
- **Request confirmation of event details**

and payment dates from venues to assist with accurate invoicing.
- Maintain clear and up-to-date records of all communications within our systems.
- Effectively escalate any persistent or complex payment issues to the Finance Associate.

**Key Collaborators**

- **Finance Associate:**

For direct management, training, and escalations.
- **Head of Operations:**

For insight into wider company processes.
- **Venue Success & Community Support Teams:**

To ensure a joined-up and seamless experience for our partners.

**The Ideal Candidate Will…**

- Have
**excellent written and verbal communication skills**

in English.
- Have experience in a
**customer support, administration, or accounts-focused role**

.
- Be
**confident, polite, and professional making outbound phone calls**

and handling inbound queries.
- Be a
**proactive self-starter**

who is eager to learn and take on responsibility.
- Possess a
**keen eye for detail**

and a highly organised approach to their work.
- Be a collaborative team player, happy to support colleagues across different departments.