Customer Onboarding Specialist

**Helping Customers Start Strong, Without Sacrificing Your Time**

In software and SaaS, the best experiences are designed to run smoothly from day one-without constant patching. This role puts you at the front end of customer success while preserving the time that matters most. Build a tech career with clean handoffs, clear boundaries, and the freedom to log off recharged, not burned out.

**Job Description**

As a
**Customer Onboarding Specialist**
, you will guide new users through a smooth onboarding journey, lead virtual demos and trainings, simplify technical concepts, and collaborate with internal teams to ensure every customer starts confidently and successfully.

**About the Client**

**Building Better Software Experiences, One Customer at a Time**

Our client
**operates in the fast-growing Software and SaaS space, creating smart, user-focused solutions designed to simplify how teams work and communicate.**
Known for intuitive platforms and a customer-first mindset, they help businesses adopt technology with clarity and confidence. Their approach blends innovation with human connection, ensuring users feel supported from day one. Joining their team means being part of a product-driven organization that values clarity, usability, and long-term customer success.

**Your Daily Tasks**

- Guide newly subscribed customers through a smooth onboarding process
- Conduct product demos and virtual training sessions
- Clearly explain complex technical concepts in a simple and friendly manner
- Actively listen and tailor support to each customer's experience level
- Identify common pain points and relay valuable feedback to the team
- Maintain a positive, solution-oriented approach in all customer interactions
- Collaborate closely with internal teams to ensure seamless onboarding

**The Qualifications We Seek**

- **Minimum of 2 years of experience in Customer Support, Onboarding, or Account Management**
- Strong communication skills; comfortable speaking on calls and on camera
- **Tech-savvy with the ability to explain technical concepts clearly**
- Friendly, proactive, and empathetic with a calm demeanor under pressure
- Detail-oriented with a strong ability to spot user feedback and improvement areas
- Comfortable working in a dynamic, customer-focused environment

**Job Overview**

Employment type: Indefinite (Full-time)

Shift: Day Shift, weekends off

Work setup: Onsite, Business Center Manhattan Kapistec, Skopje, Macedonia

**Exciting Perks Await!**

- Private Medical Insurance
- Access to Sportmaster
- 20 days annual leave
- Career growth opportunities
- Diverse and supportive work environment
- Prime office location
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit
**https://bit.ly/EmaptaTrainingCalendar**
)

**Who Are We**

EMAPTA is proud to be recognized as a leading Global company with a steadfast commitment to excellence in outsourcing solutions. As part of our ambitious expansion strategy, we are thrilled to announce our entry into Macedonia, a country brimming with immense potential and a talented workforce. We firmly believe in the abilities of the Macedonian people and are eager to contribute to the country's growth and development. This expansion marks a significant milestone for us as we extend our global footprint into this promising region.

With our entrance into Macedonia, EMAPTA offers an exciting opportunity for professionals to work with a truly global company while enjoying the benefits of a local Macedonian office and support team. We are dedicated to bridging the best of two worlds by combining our international expertise with the rich talent pool and unique local insights that Macedonia has to offer. Our vision is to empower businesses with top-tier outsourcing services while fostering strong ties with the local community. EMAPTA's presence in Macedonia promises to be a mutually enriching collaboration that propels both the company and the country towards greater success on the global stage.

**#EmpoweringPeople #EmaptaEra**