Customer Support Manager / Appointment Conversion Specialist

**Remote Customer Support & Appointment Conversion Specialist Position**

**Job Title:**

Remote Customer Support & Appointment Conversion Specialist

**Location:**

Remote

**Schedule:**

Monday–Friday (Full Day) + Saturday (Half Day)

**Reports To:**

Operations Manager / Director of Operations

**Salary:**

$900 per month

**Role Overview**

We are seeking a
**high-performing Remote Customer Support & Appointment Conversion Specialist**

to convert inbound calls and form submissions into
**qualified, scheduled appointments**

for our sales team. This is a
**performance-driven, revenue-adjacent role**

that requires speed, accuracy, and excellent customer communication.

**Key Responsibilities**

- Answer all inbound calls on the first ring

- Contact missed calls and form leads within 5 minutes

- Qualify customers and schedule first-available appointments

- Ensure accurate territory and calendar assignment

- Maintain complete and timely CRM documentation

- Deliver a professional, confident, and friendly customer experience

**Responsibilities During Non-Call Time**

- Perform basic online research related to customers or properties

- Assist with light administrative and operational tasks

- Draft customer messages and summarize notes using AI tools

- Maintain inbox organization and follow-up queues

**Key Competencies**

- Strong verbal communication and active listening skills

- Sales-support mindset with a customer-first approach

- High sense of urgency and responsiveness

- Ability to quickly learn and recall geographic territories

- Strong multitasking, organization, and time-management skills

- Comfortable working with KPIs and performance metrics

- Proficient with CRM systems, Google Workspace, and AI tools

**Performance Expectations (KPIs)**

- First-ring call answer rate

- 5-minute callback time

- ≥70% lead-to-appointment conversion rate

- High scheduling and CRM accuracy

**Why This Role Matters**

This position is the
**front door of the company**

. Speed, clarity, and professionalism directly impact revenue, customer satisfaction, and sales efficiency.

If you are
**excited to be part of this challenge**

and eager to
**bring your ideas and innovations to help us improve the customer experience and appointment conversion process**

, we would love to hear from you. Join our team and make a
**direct impact on revenue, efficiency, and customer satisfaction**

while working remotely in a fast-paced, results-driven environment.