IT Help Desk

**Overview / Përmbledhje**
The role is responsible for ensuring the effective maintenance, monitoring, enhancement, and security of the company’s internal systems and network infrastructure in accordance with company’s policies and procedures in order to contribute to the normal and smooth operational needs.


**Responsibilities / Përgjegjësitë**

- Tests the integrity and performance of business applications and infrastructure.
- Performs periodic system and application reviews to ensure they meet business needs. Coordinates with business heads and take their inputs to improve existing technology solutions.
- Operates and retains Service Desk as single point of contact for all requests and incidents.
- Provides network installations, monitoring and troubleshooting for WAN (wide area network) and LANs (local area network) including Cement plant and remote sites.
- Enhance user onboarding/offboarding by automating the provisioning/deprovisioning of accounts into cloud systems.
- Provision computers, printers, services and software for user onboardings.
- Identify uplift in existing systems, or new systems which can assist in user experience and smoother processes of the enterprise IT team.
- Ensures adherence to information security policies, procedures and standards.

**Qualifications / Kualifikimet**

- Bachelor in Computer Science or relevant field; an advanced degree will be considered a plus.
- 2+ years in a similar position.
- Excellent knowledge of English language
- Proven experience as a help desk technician or other customer support role
- Excellent fault diagnosis and resolution skills.
- Good understanding of computer systems, mobile devices and other tech products
- Good understanding of business processes and supporting business applications.
- Proven, hands on experience in Microsoft server technologies (Active Directory, Share Point, etc)
- Previews experience in Microsoft Power Apps will be considered a plus
- Previews experience in VMware vSphere: Server Virtualization, will be considered a plus
- Proven, hands on experience in TCP/IP networking and network troubleshooting practices.
- Strong relationship building and communication skills.
- Ability to multi-task and react positively to frequent changes in priorities.
- Expertise in Office suite, including MS Visio & MS Project