Service Agent German Speaker

**Company description**

As a dedicated talent acquisition Company, at Victoria Venture Capital sh.p.k., we are actively collaborating with leading International ICT Partners to create the perfect match between highly motivated professionals and forward-thinking entrepreneurs.

Our mission is to connect driven individuals with organizations that prioritize both performance and work-life balance, enabling them to achieve extraordinary results by investing in their people.

**🔹 Role Overview**

**Level: Junior–Mid**

**Languages: German (B2–C1), English (B1+)**

We are looking for a Service Agent with strong German language skills to join our growing team. The role involves providing professional support to German-speaking clients, resolving their requests, and ensuring a high-quality customer experience.

🔹 Key Responsibilities

Handle communication with clients via phone, e-mail, or chat in German

Manage and resolve customer requests, complaints, and incidents

Provide accurate and clear information about products or services

Record customer interactions in the system and follow up until resolution

Collaborate with other departments for cases that require escalation

Deliver a friendly, professional, and customer-oriented service experience

🔹 Requirements

Strong command of the German language (minimum B2, preferably C1)

Excellent communication and customer-oriented mindset

Good organizational skills and ability to handle pressure

Previous experience in customer support is considered an advantage

Basic knowledge of MS Office

🔹 What We Offer

Long-term employment contract

Continuous training and career development opportunities

Modern work environment and collaborative culture