Atlassian Support & QA Specialist

**Company Overview:**

**Engineering Albania**
is a member of Engineering Group, leading digital transformation company based in Italy, with around 14,000 associates and over 80 offices across Europe, the United States, and South America. The Engineering Group consists of more than
**50 companies in 21 countries**
and supports businesses and organizations in their continuous evolution through deep expertise in business processes across all market segments, leveraging the opportunities offered by advanced digital technologies such as Artificial Intelligence, Digital Twin, Cybersecurity, and Cloud, as well as proprietary solutions, backed by over
**40 years of experience**
.

The Group integrates best-of-breed market solutions and managed services and continues to expand its expertise through
**M&A activities and partnerships**
with leading technology players.

Engineering invests heavily in
**innovation**
through its R&I division and in human capital through its
**IT & Management Academy**
.

The Engineering Group positions itself as a key player in the creation of digital ecosystems to connect different markets, developing composable solutions for continuous business transformation.

**Job Description:**

We are looking for an
**Atlassian Support & QA Specialist**
to provide first‑level support, process validation, and manual testing activities within Jira and Jira Xray environments.

**Key Responsibilities:**

Provide
**support and first‑level debugging**
for Atlassian platforms (primarily Jira), ensuring processes run correctly and efficiently.

Read and interpret documentation, validate workflows, and perform initial troubleshooting—including access and checks in
**Elastic**
.

Design and execute
**manual tests**
in Jira Xray: writing test suites, test cases, and running tests on the main Jira processes.

Support SpringLab in validating releases, identifying missing test cases, and contributing to the stability of their delivery pipeline.

Manage incidents: evaluate incoming tickets, determine ownership, and decide whether to resolve them directly.

**Skills and Qualifications:**

Strong hands-on experience with
**Atlassian tools**
, especially
**Jira**
and
**Xray**
.

Ability to understand, follow, and validate
**complex operational processes**
.

Experience in
**manual testing**
, test design, and release validation.

Excellent communication and problem‑solving skills.

**Fluency in Italian is mandatory.**

**What You Can Expect:**

- Competitive compensation depending on experience and skills;
- Hybrid work model, option to choose/combine work from home/office;
- Private health insurance;
- FitPass;
- Opportunity to learn 7 different languages using our E-learning platform;
- Great colleagues, open informal, and fun atmosphere;
- Chance to be part of a professional and highly dynamic international environment.

**We are looking forward to meeting you. Good Luck!**