Contact Center Specialist

**Mellon Albania**, part of the Mellon Group of Companies, is a leading provider of front-end and back-end transaction solutions and services since its inception in 2004.

We are currently looking for a dedicated **Contact Center Specialist** to join our dynamic team. This role is crucial in ensuring that our customers receive top-notch support and assistance with their inquiries.

If you possess a solution-oriented mindset and have a passion for helping others, you might be the perfect fit for this position. Join us in our commitment to excellence!

**About you**

You are self-motivated and are someone who shares our commitment to getting the job done. You will be part of a team that enjoys giving support to the customers and has a solution-oriented attitude

### **Key Responsibilities**

- Communicate effectively with customers to address their inquiries and issues.
- Provide exceptional customer service and support.
- Be flexible in working hours and assist within a team environment.
- Stay open to learning new topics and enhancing your skills.
- Possess knowledge about Electronic Financial Transactions (preferred).

### Requirements

·        University Degree

·        Knowledge of English

·        PC skills

·        Work experience is an advantage

·        Excellent communication skills

·        Customer Oriented

·        The flexibility to work **only for the third shift**

·        Good attitude towards new learning topics

·        Knowledge of Electronic Financial Transactions (preferably)

### Benefits

·        An excellent working environment

·        Opportunities for development and promotion

·        Continuous training