Customer Service Representative

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++ You have a bachelor’s degree in Marketing, Tourism, Business Administration, Hospitality? You have excellent communication skills, ability to multi-task, prioritize and manage time effectively? Then, we’re looking for you! Apply now: hr@choosebalkans.com

Customer Service Representative Job Description

The position requires a Bachelor and/or Master Degree and 1-3 years of experience in the field or in a related area. The candidate should have knowledge of commonly-used concepts, practices and procedures within tourism field. Rely on instructions and pre-established guidelines to perform the functions of the job. The target is to ensure excellent service standards and maintain high customer satisfaction.

Tasks:

· Generate sales leads of company’s products and services

· Meet personal/team sales targets

· Follow communication procedures, guidelines and policies

· Handle customer requests and complaints via phone, email, mail or social media within the time limits and follow up to ensure resolution

· Assist with bookings and reservation, refunds, or exchanges

· Inform customer of deals and promotions

· Recommend potential products or services to management by collecting customer information and analyzing customer needs

· Build sustainable relationships of trust through open and interactive communication

· Work with customer service manager to ensure proper customer service is being delivered

· Compile reports on overall customer satisfaction

Requirements:

· Bachelor Degree in Marketing, Tourism, Business Administration, Master is an advantage

· At least +3years of proven customer support experience

· Strong and excellent communication skills in active listening

· Customer orientation and ability to adapt/respond to different types of characters

· Ability to multi-task, prioritize and manage time effectively

· Negotiation, Positive Attitude and Problem Solving

· Attention to Detail

· Organizational Skills and Adaptability

· Ability to Work Under Pressure

· Computer Skills

Interested candidates should apply by sending an email to hr@choosebalkans.com

We will be glad to interview all candidates selected from the CV screening.

Thank you!