Customer Support Specialist - B2B SaaS - Full Remote - Europe

Join us in building the AI GTM Brain for high-performing sales teams.


At Gojiberry AI, we’re building the AI GTM Brain — a system that helps founders and sales teams detect high-intent leads, automate outreach, and book meetings on autopilot.


We’re growing fast (0 → $1M ARR in <9 months), with hundreds of customers relying on us daily. As we scale, support becomes a core part of the product experience — not just answering tickets, but making sure customers actually get results.


We’re looking for a
**Customer Support & Success Operator**
who wants to go beyond support — someone who thinks in systems, understands users deeply, and helps turn Gojiberry into a product people can’t churn from.


You’ll work directly with the founders to improve onboarding, reduce friction, and turn every interaction into better product + better outcomes.


🧠
**What You’ll Do**

- Handle customer conversations (chat + email) with speed, clarity, and ownership
- Help users get real results: better leads, better campaigns, more demos booked
- Identify patterns in support tickets and turn them into product improvements
- Improve onboarding flows, help center content, and tutorials
- Build internal systems (macros, workflows, AI automations) to scale support
- Qualify users and route them (self-serve, webinar, or strategy call)
- Work closely with product & founders to fix what’s broken and double down on what works

🧩
**What We’re Looking For**

- 1–3+ years in Customer Support, Customer Success, or Ops (ideally in SaaS)
- Strong communication skills (clear, structured, straight to the point)
- Ability to understand technical products (no need to code, but you get how things work)
- High ownership: you don’t wait, you fix
- Strong problem-solving mindset — you don’t just answer, you improve
- Fluent in English (French not required)
- Based in Europe (time zone alignment)

✨
**Nice to Have**

- Experience with Intercom, Zendesk, or similar tools
- Experience supporting a B2B SaaS product
- Interest in sales, outbound, or GTM tools
- Experience building automations (Zapier, Make, AI tools, etc.)
- Startup mindset: fast, pragmatic, outcome-driven

💡
**Why Join Us**
We didn’t build Gojiberry to create another tool.\ We’re building the
**execution layer of outbound**
— a system that tells you who to contact, when, and how.


Support is at the core of this:\ → If users don’t get results, nothing else matters.


You’ll be one of the first hires in this function, with real impact on:



- churn
- product direction
- customer experience

No bureaucracy. \ You’re here to
**build a system that scales.**
🌍
**The Practical Stuff**

- Fully remote (Europe)
- Flexible hours, async culture
- Small, high-performance team
- Direct access to founders
- Fast learning curve, high ownership

🔥 Required Question


A customer tells you: “Your tool doesn’t work, I’m not getting any leads.”\ What do you do? Write your exact answer + steps.