German Speaking Customer Service Specialist

**Support German-Speaking Clients Through Consultative Customer Solutions**

Strong customer relationships begin with clear communication, trusted guidance, and exceptional service. As a
**German-Speaking Customer Service Specialist**
, you'll manage inquiries from German-speaking business clients, identify customer requirements, coordinate solutions, and support the journey from initial request to confirmed order. This role is ideal for professionals with strong German communication skills who enjoy customer interaction, problem-solving, and working in structured business environments. Through Emapta, you'll enjoy long-term career growth, work-from-home flexibility, and the opportunity to collaborate with international teams.

**About the Client**

Our client is
**a growing company in the electrical and electronic manufacturing industry, specializing in premium custom manufacturing solutions for businesses across events, retail, and marketing industries.**
They work with international B2B clients and production partners to deliver high-quality customized products and technical solutions. Joining their team means becoming part of an innovative and fast-growing company that values structured processes, customer experience, and operational excellence.

**Your Daily Tasks**

Customer Communication & Needs Analysis

- Handle inbound client inquiries (email and phone) with professionalism and confidence
- Conduct structured requirements analysis (size, material, specifications, timeline, etc.)
- Ensure all necessary information is collected before proceeding
- Communicate effectively with German-speaking B2B clients (C1 level required)
- Educate clients on the value and benefits of company solutions

Sales & Proposal Management

- Enter and manage customer data in Salesforce
- Share specifications with production partners to obtain cost quotations
- Create and manage cost proposals in Salesforce
- Send structured offers to clients
- Follow up on clarifications
- Convert approved proposals into confirmed orders
- Use a consultative approach to guide clients to the optimal solution

Process & Business Support

- Support client onboarding
- Maintain high data accuracy in Salesforce
- Work within established (and automated) workflows
- Contribute to process improvements
- Collaborate closely with internal teams and production partners

Process Flow

- Client submits inbound request
- Verify completeness of information
- Call client to clarify missing requirements
- Enter structured data into Salesforce
- Forward details to production partner for quotation
- Record cost proposal in Salesforce
- Send proposal to client
- Clarify questions if needed
- Confirm and finalize order

**The Qualifications We Seek**

- **3-5 years of experience in customer service, client services, sales support, business support, or customer-facing operations**
- Strong German language proficiency (
**B2-C1 minimum required**
) with confidence handling phone and email communication
- Excellent verbal communication skills and ability to build rapport with German-speaking business clients
- Experience working in B2B customer environments and managing customer inquiries from initial contact through resolution
- Salesforce or CRM experience is a strong advantage for customer data management, inquiry tracking, and workflow support.
- Strong consultative communication skills with the ability to understand customer requirements and recommend appropriate solutions
- Highly organized, detail-oriented, and comfortable managing multiple priorities simultaneously
- Ability to work independently within structured processes and established workflows
- Comfortable collaborating with cross-functional teams and external business partners
- Adaptable, resilient, and proactive in fast-paced environments
- Basic technical aptitude and willingness to learn new products, systems, and processes

**Job Overview**

Employment type: Full time

Shift: Day Shift, 8AM-5PM or 9AM-6PM European Daytime (must have flexibility around the schedule), Weekends Off

Work setup: Work From Home

**Exciting Perks Await!**

- Private Medical Insurance
- Work From Home
- Weekends off
- Access to Sportmaster
- 20 days annual leave
- Career growth opportunities
- Diverse and supportive work environment
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit:
**https://emapta.com/training-calendar/**
)

**Join the Top 1% Talent. A better career. A better life.**

At Emapta, we don't just offer jobs-we build long-term global careers for the top 1% of talent. As we expand into North Macedonia, we are committed to creating opportunities that go beyond employment: where you are valued, supported, and empowered to grow alongside some of the world's leading businesses.

With
**over 1,000 clients globally and a team of 12,000+ professionals across 20 offices worldwide**
, you will be part of a high-performing, international environment without leaving your home country. Here, you are an extension of global teams, trusted to deliver meaningful outcomes and real impact.

If you are ready to elevate your career, work with purpose, and be part of a company that invests in your future.

#
**EmpoweringPeople**
#
**EmaptaEra**