Italian+English speaking Customer Support Agent

Join our fast-growing company as an
**Italian+English-speaking Customer Support Agent for our client.**
Your role is to provide excellent support, share product knowledge, and ensure customers have a positive experience with the beauty brand.

**It is a remote full-time position!**

**Schedule:**

Mon-Fri 10am - 6:30pm CET, National Holidays according to Italy

Training period - 13:30 pm - 22 pm CET

Possibility of working extra shift (4 hours) on Sat/Sun upon request for an additional bonus.

**Starting date :**
12th of January

**At Mindy-Support, you have a great opportunity to get:**

- Experience in the international company working with people around the globe;
- Compensation: 900
$
durning the probation period, 1000$ after + 100$ bonus + $100 bonus for successful training (paid after 3 month)
- $50 waiting time per week
- Training will be provided by the company and the client;
- Management attention, support and motivation.
- 100% remote work;
- 20 paid days of vacations and 10 days of sick leave per year;

**Your Responsibilities**

- Respond to user queries with friendly & timely support via CRM system (email,

livechat, calls).

- Manage users' accounts.

- Study and apply product knowledge to recommend items based on understanding of

the customers’ needs

- Forward user feedback to other departments to help prioritise platform

improvements.

- Do additional administrative tasks.

- Support across other non-Spanish/English markets in the EU with the use of an

internal translation tool for non-voice interactions.

- Managing enrollments, refunds, upgrades, and payments

**You are our perfect candidate if you have:**

- English B2: good written English skills (writes freely with no mistakes)
- Italian C1 (excellent speaking and writing)
- Experience in
**makeup/cosmetics/skincare/wellness**
(professional or hobby).
- Experience in
**customer support field**
**1+ year**
- experience with Freshdesk or similar CRM
- Experience with calls
- Energetic and positive
**team player**
- Good communicator,
- **Strong problem-solving**
mindset
- Passionate about
**beauty products**
(confident when discussing, recommending, or advising customers)

**Mindy-Support is a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back office activities, and agile sales and marketing support.**

**We respect the individuality and culture of each member of our large team, and appreciate the contribution of each employee to support our Customers.**

**We will be glad to welcome you to our team. Grow your career with Mindy-Support!**