Junior Technical Support

**Company Overview:**

**Engineering Albania**
is a member of Engineering Group, leading digital transformation company based in Italy, with around 14,000 associates and over 80 offices across Europe, the United States, and South America. The Engineering Group consists of more than
**50 companies in 21 countries**
and supports businesses and organizations in their continuous evolution through deep expertise in business processes across all market segments, leveraging the opportunities offered by advanced digital technologies such as Artificial Intelligence, Digital Twin, Cybersecurity, and Cloud, as well as proprietary solutions, backed by over
**40 years of experience**
.

The Group integrates best-of-breed market solutions and managed services and continues to expand its expertise through
**M&A activities and partnerships**
with leading technology players.

Engineering invests heavily in
**innovation**
through its R&I division and in human capital through its
**IT & Management Academy**
.

The Engineering Group positions itself as a key player in the creation of digital ecosystems to connect different markets, developing composable solutions for continuous business transformation.

We are seeking for
**Junior Technical Support**
to join our teams. As a
**Junior Technical Support**
, you will play a pivotal role in our Event Management service, focused on the proactive monitoring of our IT infrastructure.

Your responsibilities will include both proactive and reactive monitoring, assessing the criticality and impact on client services. You'll work within a team that utilizes predefined operational workflows and escalation management processes. Integration with Network Operations Center (NOC) and Security Operations Center (SOC) functions is crucial for seamless interoperability.

You'll be expected to manage technological integrations between BMC TrueSight and proprietary or market-standard trouble ticketing systems (such as SDAS, Service Now, Remedy ITSM, Jira), asset management tools (CMDB), and repository tools (DWH), with availability to work in shifts between 09:00 and 22:00, on-call availability from 22:00 to 01:00, and on Saturdays.

**Key Responsibilities:**

· Proactive and reactive monitoring of IT infrastructure.

· Assessment of criticality and impact on client services.

· Utilization of predefined operational workflows and escalation management processes.

· Integration with NOC and SOC functions for seamless interoperability.

· Management of technological integrations with monitoring, ticketing, asset management, and repository tools.

**Qualifications and Technical Skills**

· Bachelor’s degree in Computer Science, Information Technology or equivalent education

· Experience with trouble ticketing systems such as Service Now, Remedy ITSM, Jira, etc.

· Basic knowledge of PostgreSQL, Linux, SQL, and Jira,

· Ability to work in a fast-paced, with availability to work in shifts between 09:00 and 22:00, on-call availability from 22:00 to 01:00, and on Saturdays.

· Strong analytical and problem-solving skills.

· Good proficiency in written and spoken Italian

**What You Can Expect:**

- Competitive compensation depending on experience and skills;
- Hybrid work model, option to choose/combine work from home/office;
- Private health insurance;
- FitPass;
- Opportunity to learn 7 different languages using our E-learning platform;
- Great colleagues, open informal, and fun atmosphere;
- Chance to be part of a professional and highly dynamic international environment.

**We are looking forward to meeting you. Good Luck!**