Technical Support Specialist

**O-NXT is hiring a Technical Support Specialist — Tirana, Albania 🇦🇱**

**About O-NXT**

O-NXT is a growing IT and Financial Services company based in Tirana, Albania, delivering customized technology, management, and accounting solutions since 2013. With a customer-first mindset and a dedicated team of professionals, we help businesses across diverse industries solve complex challenges through innovative, reliable services. Join us and be part of a team where your technical expertise directly shapes client success.

**The Role**

We are looking for a motivated and detail-oriented Technical Support Specialist to join our on-site team in Tirana on a full-time basis. As a frontline problem-solver, you will be responsible for diagnosing and resolving technical issues, supporting Linux-based environments, and ensuring every client interaction ends with a clear, effective solution. You will work closely with internal teams to maintain the highest standards of service quality and customer satisfaction.

**What You'll Do**

- Provide first and second-line technical support via phone, email, and on-site assistance

- Diagnose and resolve hardware, software, and Linux system-related issues

- Monitor and analyze system performance to proactively identify and mitigate risks

- Document resolved cases and contribute to a growing internal knowledge base

- Escalate complex issues to engineering teams while keeping clients informed throughout

- Collaborate with colleagues to continuously improve support processes and response times

**What We're Looking For**

✅ Required:

- Knowledge of Linux systems administration and troubleshooting

- Strong analytical and diagnostic skills for resolving complex technical challenges

- Excellent written and verbal communication in English (fluency required)

- Ability to manage multiple priorities calmly and efficiently under pressure

⭐ Preferred:

- Familiarity with ticketing systems

- 1+ year of experience in a technical support or IT helpdesk role

- Basic networking knowledge: TCP/IP, DNS, VPNs, firewalls

- IT certifications such as CompTIA A+, Linux+, or ITIL are a plus

**Why Join O-NXT**

- Be part of a stable, established company with 10+ years in the market

- Work in a collaborative, professional environment in central Tirana

- Grow your technical skills with hands-on exposure to real-world IT challenges

- Opportunity to develop into senior support or systems roles over time

📍 Location:
**Tirana, Albania (On-site, Full-time)**

📩 Apply directly via this listing.

**We welcome applicants from all backgrounds. Only shortlisted candidates will be contacted.**