Retention Account Executive for English Market

JOB DESCRIPTION

The Retention Account Manager is responsible for building, managing and maintaining a profitable long-term relationship between clients and they will be assigned to manage the clients' portfolios of English-speaking countries.

ROLE & RESPONSIBILITIES

· Provide excellent and high caliber client service delivery to ensure a positive client experience

· Provide timely and effective resolution of all client queries via telephone, email or chat

· Proactively respond to and manage inbound client queries professionally and efficiently

· Assist clients in using our platform and on our products to increase our profitability through maximizing clients’ account volumes

· Provide technical support for clients’ software problems relating to the platform

· Participate in targeted outbound reactivation calling to dormant account holders

· Carry out administration duties where required, including account upgrading

· Provide support to clients from other regions as part of our around the clock service

· Liaise with other departments to escalate and resolve all client issues in a timely manner to ensure a consistently high level of client service

· Maintain personal and professional development to meet the changing demands of the role and participate in appropriate training

· Undertake such other duties, training and / or hours of work as may be reasonably required and which are consistent with the general responsibility of this role. This may entail occasional after hours’ support.

THE IDEAL CANDIDATE

· Fluent English Speakers, any other language a plus.

· At least 1 year of experience in an Crypto/FX Sales/Retention role

· Strong commercial acumen with experience in brief business competitor analysis and ability to be proactive in maintaining business relationships.

· As this is a sales position, we are looking for individuals who are used to working in a number-driven performance environment and experience in achievements in any sales targets would be ideal.

· Eager to learn new things fast and to have regular training

· Team player

· Result oriented and self-motivated person

Why you should join us?

• A Competitive compensation package will be offered to the successful applicant which includes great benefits

• Discretionary performance-based bonus

• Work Life Balance: 5 days’ work week with regular working hours from Mondays-Fridays

• Office Located in the Heart of Skopje

• Exclusive ongoing daily/ weekly promotions and incentives

- Send us your CVs to hr@limitless.com.mk or apply directly on linkedin.