Service Desk Admin

**Keeping Europe's food supply moving-one perfectly coordinated order at a time.**

Reliable service sits at the center of every successful food business. Build a global career in the food and beverage industry by supporting pan-European sales and logistics operations. This role connects you to international customers, cross-border deliveries, and multi-country coordination-giving you hands-on exposure to how global food supply chains operate at scale while working from Macedonia.

**Job Description**

As a
**Service Desk Admin**
, you will support pan-European sales and logistics operations by coordinating orders, documentation, and deliveries-working closely with customers, warehouses, transport partners, and internal teams to ensure reliable, accurate, and timely service across Europe.

**About the Client**

Our client
**operates within the food and beverage sector,**
supplying
**responsibly sourced seafood to distributors, retailers, and top culinary partners across Europe and the UK.**
Known for strong values around sustainability, transparency, and ethical sourcing, the organization combines purpose-driven operations with high service standards-offering professionals meaningful exposure to international food supply chains.

**Your Daily Tasks**

- Raise and process customer sales orders accurately and efficiently
- Book orders with warehouses and trucking companies across Europe to ensure timely delivery
- Generate invoices, packing lists, and related sales documentation
- Review shipping documents to ensure accuracy and completeness
- Act as the first point of contact for customer queries, resolving issues professionally and promptly
- Liaise closely with the sales team to support smooth order fulfilment
- Maintain high levels of customer service and build strong working relationships with customers across Europe

**The Qualifications We Seek**

- **At least 4 years of relevant experience in sales administration or customer service**
- Experience in logistics, import/export, inventory management, and sales invoicing
- **Advanced Excel skills**
- Strong organizational skills with excellent inbox and workload management
- Ability to work quickly and accurately in a fast-paced, high-volume environment
- Clear and confident communicator, comfortable working with customers and remote teams
- Experience using inventory or order management systems (Dear Inventory is an advantage)
- Experience working with perishable food products is a strong advantage but not essential
- **Italian or Dutch language skills are a strong advantage**

**Job Overview**

Employment type: Full-time

Shift: Day Shift, 5:00 AM - 2:00 PM UK (Weekends Off)

Work setup: Work From Home, Macedonia

**Exciting Perks Await!**

- Private Medical Insurance
- Access to Sportmaster
- 20 days annual leave
- Work from home setup
- Career growth opportunities
- Diverse and supportive work environment
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit:
**https://emapta.com/training-calendar/**
)

**Who Are We**

EMAPTA is proud to be recognized as a leading Global company with a steadfast commitment to excellence in outsourcing solutions. As part of our ambitious expansion strategy, we are thrilled to announce our entry into Macedonia, a country brimming with immense potential and a talented workforce. We firmly believe in the abilities of the Macedonian people and are eager to contribute to the country's growth and development. This expansion marks a significant milestone for us as we extend our global footprint into this promising region.

With our entrance into Macedonia, EMAPTA offers an exciting opportunity for professionals to work with a truly global company while enjoying the benefits of a local Macedonian office and support team. We are dedicated to bridging the best of two worlds by combining our international expertise with the rich talent pool and unique local insights that Macedonia has to offer. Our vision is to empower businesses with top-tier outsourcing services while fostering strong ties with the local community. EMAPTA's presence in Macedonia promises to be a mutually enriching collaboration that propels both the company and the country towards greater success on the global stage.

***#EmpoweringPeople #EmaptaEra***