Associate IT Operations & Support Engineer

Bitola, Ohrid, Skopje - Hybrid Associate IT Operations & Support Engineer It’s your career – make it matter ***This is us*** At Avenga, we believe that human creativity empowers technology that matters. Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and Ul design, managed services, product development, and software development. ***This is you*** - Experience with Windows and Linux system administration. - Strong understanding of security principles and best practices. - Experience working with ticketing system/s. - Solid knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN, etc.). - Excellent troubleshooting skills in a multi-user environment. - Strong organizational skills with the ability to multitask and manage competing priorities. ***This is your role*** - Monitor and support Security Operations Center (SOC) activities in a 24/7 shift environment. - Perform continuous security monitoring, event analysis, and incident detection. - Respond to and manage security incidents following established incident response procedures. - Monitor, analyze, and investigate security alerts generated by SIEM (Security Information and Event Management) platforms. - Perform log monitoring, analysis, and management to identify potential security threats and anomalies. - Escalate and document security incidents in accordance with operational procedures. - Collaborate with internal teams to ensure timely resolution of operational and security issues. ***What awaits you at Avenga?*** *At Avenga, everyone matters. We provide equal opportunities in recruitment, career development, and leadership, regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic. We are committed to fostering a work environment where our diverse community of employees, candidates, and business partners actively shapes our growth. By bringing together people from different backgrounds and experiences, we build a workplace where everyone feels free to be themselves while honoring the boundaries of others.* Locations Bitola, Ohrid, Skopje Remote status Hybrid Technology ITOSE Seniority Entry-level Your way in starts here APPLICATION Send us your application, we are ready to hear your story and explore how we can grow together. REVIEW Our team carefully reviews every application with curiosity and care. If your profile isn’t the right fit today, we will keep it in mind for future opportunities that match your skills and ambitions. TALENT ACQUISITION INTERVIEW You will meet our Talent team to talk about your goals and learn more about who we are, what we offer, and how we support our people. TECHNICAL INTERVIEW Our tech interview is all about diving deeper into your expertise and understanding your strengths, how you solve problems, and how you think – no trick questions, just a meaningful conversation. CUSTOMER INTERVIEW For some roles, especially when our clients are closely involved, you might also have a conversation with them – it’s a chance for everyone to align and get to know each other better. JOB OFFER If we both feel it’s the right match, we will send you an offer to join us. And even if it’s not the time just yet, you’ll always hear back from us. WELCOME! Your new team is excited to meet you, support you, and build something great together. Let’s make your first day the start of a journey that shapes a career that matters. jobs--overlay#unobserveClickOutside common--modal:closed->jobs--overlay#observeClickOutside " data-jobs--overlay-overlay-value="false" data-jobs--overlay-overlay-class="!fixed flex flex-col inset-0 rounded-t-6 shadow-job-form-overlay z-career-job-application-form-overlay" data-jobs--overlay-minimize-button-hidden-class="hidden" data-careersite--jobs--form-overlay-target="form" style="--topOffset: 40px; --overlayDuration: 300ms;"> Bitola, Ohrid, Skopje - Hybrid Associate IT Operations & Support Engineer It’s your career – make it matter Loading application form ***This is us*** At Avenga, we believe that human creativity empowers technology that matters. Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and Ul design, managed services, product development, and software development. ***This is you*** - Experience with Windows and Linux system administration. - Strong understanding of security principles and best practices. - Experience working with ticketing system/s. - Solid knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN, etc.). - Excellent troubleshooting skills in a multi-user environment. - Strong organizational skills with the ability to multitask and manage competing priorities. ***This is your role*** - Monitor and support Security Operations Center (SOC) activities in a 24/7 shift environment. - Perform continuous security monitoring, event analysis, and incident detection. - Respond to and manage security incidents following established incident response procedures. - Monitor, analyze, and investigate security alerts generated by SIEM (Security Information and Event Management) platforms. - Perform log monitoring, analysis, and management to identify potential security threats and anomalies. - Escalate and document security incidents in accordance with operational procedures. - Collaborate with internal teams to ensure timely resolution of operational and security issues. ***What awaits you at Avenga?*** *At Avenga, everyone matters. We provide equal opportunities in recruitment, career development, and leadership, regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic. We are committed to fostering a work environment where our diverse community of employees, candidates, and business partners actively shapes our growth. By bringing together people from different backgrounds and experiences, we build a workplace where everyone feels free to be themselves while honoring the boundaries of others.* Send us your application, we are ready to hear your story and explore how we can grow together. Our team carefully reviews every application with curiosity and care. If your profile isn’t the right fit today, we will keep it in mind for future opportunities that match your skills and ambitions. You will meet our Talent team to talk about your goals and learn more about who we are, what we offer, and how we support our people. Our tech interview is all about diving deeper into your expertise and understanding your strengths, how you solve problems, and how you think – no trick questions, just a meaningful conversation. For some roles, especially when our clients are closely involved, you might also have a conversation with them – it’s a chance for everyone to align and get to know each other better. If we both feel it’s the right match, we will send you an offer to join us. And even if it’s not the time just yet, you’ll always hear back from us. Your new team is excited to meet you, support you, and build something great together. Let’s make your first day the start of a journey that shapes a career that matters. Burimi: https://mk.linkedin.com/jobs/view/associate-it-operations-amp-support-engineer-at-avenga-water-well-service-llc-4444719108

Niveli: mid level