Customer Service Agent (eCommerce – Fashion) - Remote

Our client is a fast-growing fashion eCommerce brand on a mission to redefine style and customer care. We don’t just sell clothes; we build a community. The team operates with a **low hierarchy** , meaning your voice is heard, your ideas matter, and our leadership truly cares about your personal and professional well-being. We believe in fostering an excellent teamwork culture where everyone supports each other, laughs together, and grows together. If you are passionate about fashion and love making people smile, you’ll fit right in. **The Role** As a Customer Service Agent, you will be the voice and heartbeat of our brand. You won’t just be answering tickets; you will be creating memorable experiences. We are looking for a natural problem solver who doesn't just stick to a script but thinks outside the box to turn a customer's frustrating day into a fantastic one. **What You’ll Do** - **Engage & Connect:** Interact with our global community daily via email, live chat, and social media, providing support in **fluent written and spoken English** . - **Solve Complexities:** Act as a detective and problem solver for order delays, sizing queries, returns, and tracking issues. - **Exceed Expectations:** Don't just settle for "resolved." Aim to wow our customers by delivering empathetic, personalized support that leaves them smiling. - **Think Creatively:** Use your "outside the box" mindset to resolve unique customer dilemmas and suggest internal process improvements. - **Collaborate:** Work closely with our logistics, warehouse, and marketing teams to ensure a seamless end-to-end customer journey. **What We Are Looking For** - **Language Mastery:** Near-native or fluent English (both written and spoken) is non-negotiable. You can catch nuances and express empathy effortlessly. - **The "Helper" Gene:** You possess a genuine passion for helping people. You get a genuine kick out of solving someone else's problem. - **Resourcefulness:** You don't freeze when you don't know the answer. You are proactive, curious, and a critical thinker. - **Flexibility:** Comfortable working on a **shift basis** , which will include some weekend shifts to support our global fashionistas. - **eCommerce/Fashion Buff:** (Bonus) Prior experience in eCommerce or a burning passion for the fashion industry is a huge plus! **What We Offer** - Salary Up to **700 euros** per month. - Holiday pay - **100% Remote Freedom:** Work from the comfort of your own home (or your favorite coffee shop). - **Growth Opportunities:** We are scaling fast! There are clear pathways to step up into team lead, QA, or operations roles. - **A Culture That Cares:** No rigid corporate red tape. We have a flat, supportive environment where leadership actively invests in your happiness and career development. - **Vibrant Team Dynamics:** Even though we are remote, we prioritize human connection with regular virtual hangouts, team-building activities, and an inclusive vibe. *We celebrate diversity and are committed to creating an inclusive environment for all employees.* Burimi: https://mk.linkedin.com/jobs/view/customer-service-agent-ecommerce-%E2%80%93-fashion-remote-at-say-helo!-4426461575

Niveli: mid level