Field Service Engineer North Macedonia

**Job Description** Delivery of professional Field Service on HW (mechanical/electronical) and SW products to customer to achieve a high customer satisfaction. Close relationship with the sales organisation during pre-sales, demos, tests and installations. To ensure that services offered by Lectra are delivered to customers with high quality and professional manner to generate overall customer satisfaction. This position is field-based in North Macedonia. **Responsibilities** **Main activities** - Field Service repair on HW and SW products - Solution setup, testing and verification on-site - Trouble shooting / Deep failure analysis - HW and SW installation and customer trainings - Preventive Maintenance and System Audits - On-call duty - Inventory management of car stock - Continuous support in optimizing service level - System integration - Reporting of service activities **Beside activities** - Sales of service - Hotline support **Requirements** Profile description: - Qualification as mechatronics engineer or equivalent education - 3 years of experience desirable - Mechanical and electronic skills - Analytical structural working - Good knowledge of Windows/Office Software/Tools, TCP/IP and Wireless connections - SW skills in OS, Network, FW, Applications - Data capturing/management basic skills (e.g. SQL) - Service behaviour and customer orientation - Self-education - Mobility/flexibility - Capacity of teamwork and conflict management - Proven ability to communicate effectively - Driving license for car - Self-dependent working behaviour and ability to assert oneself - Languages: Macedonian fluent (written and spoken), very good knowledge of English, knowledge of any Eastern European (Bulgarian, Serbian, Croatian, Slovenian) languages is welcome - Willingness for 100% travel **Mojca Kepic** **t** **:** +49 (0)89-99-626-118 **m** **:** +49 (0)151-540 68 130 **e** **:** m.kepic@lectra.com **lectra.com** Puna remote: Po Burimi: https://www.linkedin.com/jobs/view/4467378920/

Niveli: mid level