Hotel Operations Manager

Company Description

Zoe Hora is an art boutique hotel located in the historic village of Dhërmi, Albania, where authentic Albanian heritage meets contemporary luxury. Through refined gastronomy, holistic wellness, art, and personalized hospitality, Zoe Hora offers a distinctive guest experience rooted in local culture and traditions.

Role Description

We are seeking an experienced 
**Hotel Operations Manager**
 for a full-time position based in Tirana, with seasonal on-site engagement in Dhërmi.

The role involves overseeing daily hotel operations, coordinating departments, managing staff, and ensuring high service standards and guest satisfaction. Key responsibilities include monitoring operational performance, managing budgets and costs, implementing procedures, resolving operational challenges, and supporting staff development.

Qualifications

- Minimum 5 years of experience in operations management, preferably in luxury or boutique hospitality.
- Strong leadership, organizational, and team management skills.
- Experience in hotel operations, budgeting, cost control, and performance monitoring.
- Excellent communication, customer service, and problem-solving skills.
- Ability to maintain high service standards and ensure guest satisfaction.
- Proficiency in English and Albanian, with good knowledge of MS Office.
- Flexibility to travel and work on-site in Dhërmi during the season.
- Degree in Hospitality Management, Business Administration, or a related field is preferred.

What We Offer

- Competitive salary based on experience.
- Professional and collaborative work environment.
- Career growth and development opportunities.
- Involvement in operational and strategic decision-making.

Burimi: https://www.linkedin.com/jobs/view/4489344090/

Niveli: senior