Punë
Network Assurance Operations Specialist
PXC
network-assurance-operations-specialist-az4mck
Shkupi, North Macedonia
Të tjera
Përshkrimi
**About the Team**
Part of PXC’s Technical Operations function, the Technology and Security Operations Centre (TSOC) is the heartbeat of our organisation. We’re a collaborative, high‑performing team that pairs deep operational expertise with innovative thinking to keep our customers’ services—and our network and applications—running securely and reliably.
Our team is responsible for identifying and managing network and security issues that impact both customers and colleagues, while also supporting our partners’ voice and data services.
Using modern monitoring and detection platforms, automation, and data‑driven insights, we proactively detect, investigate, and resolve network and security issues affecting both customers and colleagues. minimising impact by adhering to KPIs and industry best practices. Collaboration is key—we work closely with internal teams and external partners to keep services running smoothly and securely.
**About Your Role**
Reporting to our Network Assurance Operations Technical Lead, you’ll be part of a skilled team of network and security engineers, working closely with another Network Assurance Operations Engineering Team as well as four other rotating shift teams to deliver a seamless technical Assurance operation.
Your primary responsibility will be to design and implement live service changes in line with customer requests, identify, manage, and resolve assurance faults impacting our partners’ voice and data services as well as serve as an escalation point for our Service Network Operations Engineers.
This role follows a dayshift working hours, working days, with the addition of a late shift (12:00 – 20:00) on rotation basis.
**Key responsibilities will include but not be limited to:**
- Troubleshooting and resolving escalated tickets and requests from our 1st Line triage Team
- Configure, administer and maintain network switches, routers and firewalls
- Ensure all change requests are progressed efficiently and correctly
- Identify and respond to a variety of issues and assignments, providing technical analysis and then implementing resolution steps to restore and improve services for our customers and colleagues. You will lead as well as support issues with other SME’s or IM teams.
- Responsible for detailed recording of faults and faults including but not limited to a technical and non-technical explanation of operational impact, customer impact, progress, actions, and resolution. Ensuring stakeholders are kept up to date on progression and next steps, whilst driving suppliers and internal resolver groups towards restoring services within agreed SLA's.
- Identify and record service requests following root cause analysis and the restoration of faults, champion a culture of operational excellence through continual service improvements, particularly those that will lead to improved KPI’s, ensuring they are progressed appropriately.
- Support the development and maintenance of playbooks and knowledge transfer, where required.
- Accountable for attending team, departmental and company updates and ensuring you are engaged in all necessary comms channels to receive necessary company updates.
- Demonstrate an appreciation of the wider business context and values. At times contributing to daily fault calls producing and/or delivering updates on daily and weekly metrics and reports.
- Responsible for ensuring the security and integrity of network & IT systems by adherence to the company's Information Security policies and procedures.
- Authorised to access and make changes on live managed equipment, to ensure appropriate controls are in place to protect PXC and its customers. Authorised to approve engineer access to PXC and third-party data centres.
- Develop accurate process documentation in line with Operational processes
- Act as a training support for Engineers and TSOC engineers.
Benefits
**Wellbeing, because we care**
: FitKit wellness programme, day off for your birthday, paid volunteering time for causes you care about plus other benefits that are a part of our Health & Wellbeing programme.
**Flexibility**
: a flexible working policy, including hybrid working.
**Learning**
: LinkedIn Learning to build your skills on demand.
**Rewarded**
: an annual bonus based on company performance, plus a reward and recognition programme
Burimi: https://www.linkedin.com/jobs/view/4481463015/
Part of PXC’s Technical Operations function, the Technology and Security Operations Centre (TSOC) is the heartbeat of our organisation. We’re a collaborative, high‑performing team that pairs deep operational expertise with innovative thinking to keep our customers’ services—and our network and applications—running securely and reliably.
Our team is responsible for identifying and managing network and security issues that impact both customers and colleagues, while also supporting our partners’ voice and data services.
Using modern monitoring and detection platforms, automation, and data‑driven insights, we proactively detect, investigate, and resolve network and security issues affecting both customers and colleagues. minimising impact by adhering to KPIs and industry best practices. Collaboration is key—we work closely with internal teams and external partners to keep services running smoothly and securely.
**About Your Role**
Reporting to our Network Assurance Operations Technical Lead, you’ll be part of a skilled team of network and security engineers, working closely with another Network Assurance Operations Engineering Team as well as four other rotating shift teams to deliver a seamless technical Assurance operation.
Your primary responsibility will be to design and implement live service changes in line with customer requests, identify, manage, and resolve assurance faults impacting our partners’ voice and data services as well as serve as an escalation point for our Service Network Operations Engineers.
This role follows a dayshift working hours, working days, with the addition of a late shift (12:00 – 20:00) on rotation basis.
**Key responsibilities will include but not be limited to:**
- Troubleshooting and resolving escalated tickets and requests from our 1st Line triage Team
- Configure, administer and maintain network switches, routers and firewalls
- Ensure all change requests are progressed efficiently and correctly
- Identify and respond to a variety of issues and assignments, providing technical analysis and then implementing resolution steps to restore and improve services for our customers and colleagues. You will lead as well as support issues with other SME’s or IM teams.
- Responsible for detailed recording of faults and faults including but not limited to a technical and non-technical explanation of operational impact, customer impact, progress, actions, and resolution. Ensuring stakeholders are kept up to date on progression and next steps, whilst driving suppliers and internal resolver groups towards restoring services within agreed SLA's.
- Identify and record service requests following root cause analysis and the restoration of faults, champion a culture of operational excellence through continual service improvements, particularly those that will lead to improved KPI’s, ensuring they are progressed appropriately.
- Support the development and maintenance of playbooks and knowledge transfer, where required.
- Accountable for attending team, departmental and company updates and ensuring you are engaged in all necessary comms channels to receive necessary company updates.
- Demonstrate an appreciation of the wider business context and values. At times contributing to daily fault calls producing and/or delivering updates on daily and weekly metrics and reports.
- Responsible for ensuring the security and integrity of network & IT systems by adherence to the company's Information Security policies and procedures.
- Authorised to access and make changes on live managed equipment, to ensure appropriate controls are in place to protect PXC and its customers. Authorised to approve engineer access to PXC and third-party data centres.
- Develop accurate process documentation in line with Operational processes
- Act as a training support for Engineers and TSOC engineers.
Benefits
**Wellbeing, because we care**
: FitKit wellness programme, day off for your birthday, paid volunteering time for causes you care about plus other benefits that are a part of our Health & Wellbeing programme.
**Flexibility**
: a flexible working policy, including hybrid working.
**Learning**
: LinkedIn Learning to build your skills on demand.
**Rewarded**
: an annual bonus based on company performance, plus a reward and recognition programme
Burimi: https://www.linkedin.com/jobs/view/4481463015/
Kërkesat
Niveli: senior
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