RPF Analyst

As a **Risk, Payments & Fraud Analyst**, you will be responsible for monitoring customer activity, identifying potential fraud and risk, supporting KYC and EDD processes, and ensuring smooth payment operations across multiple payment providers. You will investigate suspicious activity, manage customer accounts affected by fraud or risk controls, assist with payment-related issues, and work closely with Operations, Customer Support, Compliance, and external payment providers. The role requires strong attention to detail, analytical thinking, good judgement, and the ability to work effectively in a fast-paced environment. **Responsibilities:** **Customer Due Diligence** - Review KYC and EDD documentation in line with internal procedures and requirements. - Assess customer risk profiles and identify potential risk indicators. - Monitor customer activity and transaction behavior for unusual or suspicious patterns. - Escalate potential AML, fraud, or compliance concerns to the appropriate team members. - Ensure customer reviews and decisions are accurately documented. **Fraud Monitoring & Investigation** - Monitor customer activity and transactions using internal fraud monitoring and risk tools. - Identify, investigate, and document potentially fraudulent or suspicious activity. - Review cases raised by fraud tools, payment systems, Customer Support, or other internal teams. - Analyze transaction history, account activity, payment methods, and customer behavior when investigating cases. - Apply appropriate account restrictions or controls in line with established procedures. - Escalate complex or high-risk cases when required. **Payments Operations** - Process and review customer withdrawals and monitor deposits across multiple PSPs. - Investigate failed, pending, missing, or delayed transactions. - Liaise with payment providers to trace transactions and resolve payment-related issues. - Monitor payment activity for unusual patterns, payment abuse, or potential fraud. - Support Operations and Customer Support with payment-related queries and investigations. - Maintain accurate records of payment investigations and outcomes. **Risk Management** - Perform risk assessments on new and existing customers. - Monitor transaction patterns and customer behaviour for anomalies. - Identify potential fraud, AML, and payment risks. - Follow established risk controls, escalation procedures, and internal policies. - Contribute to identifying weaknesses or gaps in existing fraud and risk processes. **Case & Account Handling** - Manage customer accounts impacted by fraud, payment issues, or risk controls. - Review and resolve assigned cases within the required timelines. - Maintain accurate case records, including investigation findings, actions taken, and final outcomes. - Ensure decisions are consistent with internal procedures and risk guidelines. **Internal Support** - Provide support to Operations and Customer Support teams on fraud, risk, KYC, and payment-related queries. - Assist with more complex investigations and cases when required. - Work collaboratively with Compliance, Payments, Operations, and Customer Support teams. - Support internal reviews, audits, and process improvement initiatives. **Fraud & Trend Analysis** - Monitor emerging fraud trends, payment risks, and suspicious customer behaviors. - Maintain accurate fraud and incident records. - Identify recurring issues and communicate relevant trends to the appropriate stakeholders. - Suggest improvements to fraud prevention, payment processes, and risk controls. - Stay informed about new fraud patterns and common payment-related risks. ### Requirements - Experience in fraud, payments, KYC/AML, risk, or a related role. - Basic understanding of fraud prevention, AML/KYC, and customer risk assessment. - Strong analytical and problem-solving skills with attention to detail. - Ability to investigate transactions and customer activity and identify suspicious patterns. - Good documentation, organisation, and case management skills. - Ability to follow procedures and escalate high-risk cases appropriately. - Good communication and teamwork skills. - Fluent in English, written and spoken. - Experience with payment, fraud, KYC, or case management tools is an advantage. - Willingness to work shifts, including weekends, when required. ### Benefits ### What we offer - Exciting opportunity to play a pivotal part in the growth and development of a rapidly growing industry - Competitive salary with health benefits and health insurance - Attractive bonus packages - Continuous training and development to enhance your knowledge - Career development and growth - Flexible work - Social events - Diversity of roles, projects, and challenges - Excellent team-oriented, fun international work environment ### More about Rush Entertainment Rush Entertainment is dedicated to creating world-class entertainment experiences that engage, inspire, and connect people through innovation and creativity. Our team is made up of passionate, driven, and fun-loving professionals committed to delivering high-quality experiences in a vibrant and dynamic environment. We combine creativity, technology, and collaboration to build entertainment products that players love and remember. At Rush Entertainment, we believe great entertainment starts with bold ideas, strong teamwork, and a relentless focus on excellence. Burimi: https://jobs.workable.com/view/vDDmZTDqefEnTeyfbV7f2c/rpf-analyst-in-bitola-at-rush-entertainment

Niveli: mid level