Track and Trace Specialist

Logan Premium is a third party logistics provider that is elevating the reputation of freight brokers in the logistics industry by prioritizing integrity, service, and flawless execution. We focus on long-term relationships, impeccable attention to detail, and meticulous tracking to deliver reliable, on-time solutions while maintaining the highest standards of transparency and trust in every interaction.  As a Track and Trace Specialist you'll be responsible for communicating with drivers directly, detecting potential issues before they arise, and ensuring all loads are on track for on-time pick up and delivery. This is an onsite role in Skopje, North Macedonia. **What You’ll Do:** - Oversee all in transit shipments and confirm all drivers are tracking on time and via Macropoint. - Proactively identify potential delays and issues before they impact the load. - Communicate with drivers and dispatchers to ensure on-time pickup and delivery from the point of dispatch through the final delivery. - Work closely across departments to communicate any late drivers, bounces, or in transit issues as they arise. - Data Entry. - Ensure all shipments are accurately updated in McLeod with detailed notes and next scheduled calls. **Who you are:** - Reliable, detail oriented, organized, and analytical. - A multitasker who thrives in a fast-paced environment while maintaining a high level of attention to detail. - Long-term thinker with the ability to identify potential in transit issues and late pick ups or deliveries before they occur. - Process oriented and able to efficiently streamline billing operations. - Capable of diffusing high stress situations while maintaining composure and professionalism. **Qualifications**: - Freight brokerage or experience with a trucking company is preferred but not required. - Excellent phone etiquette as well as verbal, written, and interpersonal skills. - Experience in McLeod is a huge plus. - Proven ability to multitask, organize, and prioritize work. - Highly proficient in English, both verbal and written. - Experience with reefers is a huge plus. This role is fully onsite in our Skopje office Monday through Friday, between 14:00 and 23:00 MK time. Burimi: https://job-boards.greenhouse.io/loganpremiumlogistics/jobs/4290817009

Niveli: senior