Punë
Virtual Assistant – Overnight Guest Support for Short-Term Rentals
Xenia
virtual-assistant-overnight-guest-support-for-short-term-rentals-n0f9ql
Bajram Curri, Albania
Të tjera
Përshkrimi
**Fully remote · Freelance · Part-time · 23:00–06:00 Italy time**
**Xenia**
Srl is looking for freelance Virtual Assistants to manage overnight guest support for Xenia and other property management companies. You’ll be the main point of contact for guests during your shift. You’ll answer questions about their stay, help resolve problems in the apartment, and coordinate with the local team when a guest needs someone on site.
**Trellis**
will be your main software for managing guest support. You’ll use it throughout your shift to track requests, coordinate follow-up, and hand over open issues to the next team. We’ll train you on Trellis and on each company’s procedures so you can specialise in guest support for short-term rentals.
***What you’ll do***
• Monitor guest messages via the property management system and WhatsApp. Respond promptly, using a professional and friendly tone.
• Answer questions about the apartment, amenities, house rules, and local services.
• Handle complaints and maintenance reports. Follow the property’s procedures, involve the appropriate person when needed, and keep the guest updated.
• Help guests with arrivals and departures, including late check-ins and early check-outs.
***Schedule***
Shifts run approximately 23:00–06:00 Italian time (Europe/Rome). The team covers all seven nights of the week, with each assistant working part-time on a rotating schedule that includes weekends. We welcome applications from any time zone.
***What you’ll need***
• Hands-on experience in short-term rental property management or guest support for Airbnb or Booking.com stays.
• Fluent written and spoken English. Italian is a plus.
• Confidence using digital tools and the ability to prioritise several guest requests independently.
• The ability to work and invoice as a freelancer.
•
Hourly pay range: 8–12€/hour
**Apply now!**
Puna remote: Po
Burimi: https://www.linkedin.com/jobs/view/4489943406/
**Xenia**
Srl is looking for freelance Virtual Assistants to manage overnight guest support for Xenia and other property management companies. You’ll be the main point of contact for guests during your shift. You’ll answer questions about their stay, help resolve problems in the apartment, and coordinate with the local team when a guest needs someone on site.
**Trellis**
will be your main software for managing guest support. You’ll use it throughout your shift to track requests, coordinate follow-up, and hand over open issues to the next team. We’ll train you on Trellis and on each company’s procedures so you can specialise in guest support for short-term rentals.
***What you’ll do***
• Monitor guest messages via the property management system and WhatsApp. Respond promptly, using a professional and friendly tone.
• Answer questions about the apartment, amenities, house rules, and local services.
• Handle complaints and maintenance reports. Follow the property’s procedures, involve the appropriate person when needed, and keep the guest updated.
• Help guests with arrivals and departures, including late check-ins and early check-outs.
***Schedule***
Shifts run approximately 23:00–06:00 Italian time (Europe/Rome). The team covers all seven nights of the week, with each assistant working part-time on a rotating schedule that includes weekends. We welcome applications from any time zone.
***What you’ll need***
• Hands-on experience in short-term rental property management or guest support for Airbnb or Booking.com stays.
• Fluent written and spoken English. Italian is a plus.
• Confidence using digital tools and the ability to prioritise several guest requests independently.
• The ability to work and invoice as a freelancer.
•
Hourly pay range: 8–12€/hour
**Apply now!**
Puna remote: Po
Burimi: https://www.linkedin.com/jobs/view/4489943406/
Kërkesat
Niveli: mid level
Kjo shpallje vjen nga një burim i jashtëm. Aplikimi kryhet në faqen e punëdhënësit.
Apliko në burim
Berova, North Macedonia 
