Ad Ops & Help Desk Support

**Triage. Support. Deliver Accuracy That Powers Digital Growth.**

A role built for detail-driven digital specialists who thrive in fast-paced operations.

Ready to build a global career in digital operations while staying rooted at home? This role lets you support international ad campaigns, sharpen your technical expertise, and make your mark in the digital advertising world-without needing to relocate. Grow your skills, expand your exposure, and elevate your impact in a future-focused tech environment.

**Job Description**

As an
**Ad Ops & Help Desk Support,**
you will provide Tier 1 technical assistance, manage daily operational processes for Meta and Google campaigns, execute QA checks, and ensure smooth campaign delivery. You'll support internal and external teams by troubleshooting issues, monitoring performance, and maintaining precise AdOps execution.

**About the Client**

**Elevating Precision Technology in Retail Media**

Our client is
**a pioneering retail media platform that empowers brands and retailers with tools to manage, optimize, and scale omni-channel advertising.**
Their unified system connects digital ads, in-store experiences, and customer insights, enabling businesses to run smarter, more efficient campaigns. With a strong global presence and a commitment to innovation, they're reshaping how companies approach data-driven advertising.

**Your Daily Tasks**

HelpDesk / Frontline Support

- Monitor and respond to HelpDesk tickets, emails, and chats within SLA
- Investigate Tier 1 issues such as access, setup, and navigation
- Apply decision trees for proper triaging and escalation
- Collaborate with Operations, Solutions/Engineering, and Customer Success

Ad Operations (AdOps)

- Set up and schedule campaigns based on briefs
- Conduct QA checks (budgets, targeting, creatives, URLs, dates)
- Monitor pacing and performance daily
- Troubleshoot delivery issues
- Ensure campaigns launch accurately and on schedule
- Manage offsite AdOps tasks such as account linking and product set refreshes

Platform & System Support

- Create and configure networks, advertisers, wallets, and accounts
- Upload and QA campaign data and plan reports
- Maintain documentation, SOPs, and internal tools
- Support backend tasks for Meta/Google/YouTube

Collaboration

- Work closely with EMEA and US Operations teams
- Communicate effectively across time zones
- Provide input to improve processes and documentation

**The Qualifications We Seek**

Experience

- **2-4 years in digital advertising operations, SaaS support, or frontline technical support**
- Hands-on experience running or supporting online ads
**(Meta Ads Manager and Google Ads)**
- **Experience handling ticketing queues with SLAs**
- Understanding of how online ads work (budgets, audiences, bidding, delivery)
- Daily campaign monitoring and pacing analysis
- Troubleshooting campaign delivery issues
- QA checks before campaign launch
- **Familiarity with advertising metrics**
(CTR, spend, placements, reporting)

Skills & Competencies

- Strong English communication skills
- Highly detail-oriented with exceptional accuracy
- Proactive and solution-focused; checks documentation before escalating
- Able to manage multiple tasks in a remote environment
- Comfortable using multiple systems simultaneously

System Knowledge

- **Required: Meta Ads Manager, Google Ads**
- Highly Desired: J
**ira, Confluence, Slack, HubSpot, retail media tools, or multi-channel ad serving platforms**

**Job Overview**

Employment type: Full-time

Shift: Day Shift, Weekends Off

Work setup: Permanent Work from Home (WFH)

**Exciting Perks Await!**

- Private Medical Insurance
- Access to Sportmaster
- Work from home set-up
- 20 days annual leave
- Career growth opportunities
- Diverse and supportive work environment
- Unlimited upskilling through Emapta Academy courses

**Who are we?**

EMAPTA is proud to be recognized as a leading Global company with a steadfast commitment to excellence in outsourcing solutions. As part of our ambitious expansion strategy, we are thrilled to announce our entry into Macedonia, a country brimming with immense potential and a talented workforce. We firmly believe in the abilities of the Macedonian people and are eager to contribute to the country's growth and development. This expansion marks a significant milestone for us as we extend our global footprint into this promising region.

With our entrance into Macedonia, EMAPTA offers an exciting opportunity for professionals to work with a truly global company while enjoying the benefits of a local Macedonian office and support team. We are dedicated to bridging the best of two worlds by combining our international expertise with the rich talent pool and unique local insights that Macedonia has to offer. Our vision is to empower businesses with top-tier outsourcing services while fostering strong ties with the local community. EMAPTA's presence in Macedonia promises to be a mutually enriching collaboration that propels both the company and the country towards greater success on the global stage.

**#EmpoweringPeople #EmaptaEra**