Administrative Assistant

**About The Company**
Founded in 2008 by Ross Sapir, Roadway Moving is built on the core principles of accountability, kindness, generosity, and dedication. These values drive a culture of excellence, where our people—not just our trucks—set us apart in a crowded industry. We believe in investing in both our employees and our clients, fostering an environment rooted in respect, urgency, clear communication, and appreciation. At Roadway, we don’t just move boxes, we move lives, and we do it with a commitment to making the experience remarkable for everyone involved.


We are looking for an Administrative Assistant role focuses on managing documents, maintaining accurate records and reports, and supporting customers by efficiently using our systems and Excel sheets. The position requires strong attention to detail, Excel proficiency, and the ability to multitask while staying calm and organized in a fast-paced environment. Success in the role also depends on clear communication, cross-department collaboration, and a solid understanding of the company’s services.


**Responsibilities**

- Skillfully review signatures, meticulously organize documents, and efficiently scan/upload them into our internal software systems.
- Maintain the accuracy of reports and software by updating moving information and ensuring that payment details are correctly recorded in moving profiles.
- Master the software systems used by the company to facilitate effective communication with incoming inquiries and provide valuable assistance.
- Keep comprehensive records of all files, ensuring accessibility and orderliness for quick retrieval.
- Process orders, forms, applications, and customer requests promptly, ensuring accuracy and completeness.
- Collaborate with other departments to offer constructive feedback that contributes to the enhancement of our sales, marketing, and overall business processes.
- Acquire in-depth knowledge of our company's services to confidently address customer questions and provide exceptional support.

**Requirements**

- A high school diploma is required; a college degree is preferred.
- Previous clerical or administrative experience is highly desired.
- Proficiency in Microsoft Excel is essential.
- Exceptional communication skills, with a pleasant and professional demeanor for interactions with customers and colleagues.
- Strong attention to detail is crucial for providing accurate written communication to customers.
- The ability to remain calm and composed in high-pressure situations.
- Strong multitasking skills to manage multiple tasks efficiently.
- Exceptional organizational skills to effectively manage files and data.
- Flexibility to adapt to diverse customer needs and requests in a dynamic environment.

**About Roadway Culture**
Roadway would not be where it is today nor continue to grow without the dedication of exceptional people who take ownership of every move and every outcome. Our success is built on accountability, resilience, and respect, lived out daily by teams who care deeply about each other, our clients, and the communities we serve.


We move with resilience, adapt quickly, and stay steady when challenges arise, because people trust us with moments that matter.


Together we grow and shape what comes next.