Associate Helpdesk Specialist (French)

***This is us***
At Avenga, we believe that human creativity empowers technology that matters. Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and Ul design, managed services, product development, and software development.


**This position requires advanced verbal and written proficiency in French. The role includes helpdesk support five days per week (12/5 format)**
***This is you***

- Advanced French proficiency, both written and verbal
- Experience in working as Helpdesk or support specialists
- Experience in Windows and Linux system support and maintenance
- Troubleshooting skills in a multi-user environment
- Base knowledge of Active Directory and Exchange
- Base knowledge of LAN/WAN architecture, TCP/IP, Firewall/VLAN configuration, NAT/Hardware
- Based load balancing, encryption, and network security best practices
- Knowledge of Internet network concepts, protocols and associated services (TCP/IP, HTTP, FTP, SCP, DNS)
- Experience using monitoring tools
- Ability to prioritize assignments, handles shifting deadlines, multitasking, and work independently as well as in a team environment
- Ability to exercise good judgement, to independently assess risk, and to make critical decisions

***This is your role***

- 12/5 Helpdesk support
- Monitoring system support and troubleshoot problems
- Analyzing root causes of Level1 and Level2 malfunctions and provide resolutions
- Resolving Level 1 and Level 2 problems within the defined schedules and service level agreements
- Driving incident resolution and process improvements to minimize impact to the production environment and business partners
- Develop a support plan in order to prioritize and resolve issues
- Address customer issues promptly and accurately
- Work closely with business partners, vendors and technical groups to provide support and escalations for technical incidents
- Develop preventive measures and document issue resolution procedures

*At Avenga, everyone matters. We provide equal opportunities in recruitment, career development, and leadership, regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic. We are committed to fostering a work environment where our diverse community of employees, candidates, and business partners actively shapes our growth. By bringing together people from different backgrounds and experiences, we build a workplace where everyone feels free to be themselves while honoring the boundaries of others.*