Associate Project Manager

**Verint – Who will you be joining**

Simplify and modernise customer engagement with powerful solutions specialising in customer experience (CX) automation and actionable intelligence solutions. They provide a range of products and services designed to help organizations enhance customer interactions, optimize workforce performance, and improve security intelligence. With a focus on AI-driven solutions, Verint empowers businesses to automate processes and gain insights from vast amounts of data, serving over 10,000 clients globally, including many Fortune 100 companies.

**The Verint Project Management Practice (PMP)**

The Verint Project Management Practice (PMP) is dedicated to delivering exceptional project outcomes through a structured and collaborative approach. It emphasises best practices in project management, ensuring that projects are executed efficiently and effectively while meeting client needs. The PMP fosters continuous improvement and innovation, encouraging team members to engage actively in refining processes and solutions. By prioritising communication and stakeholder engagement, the Verint PMP aims to build strong relationships and drive successful project delivery in a dynamic environment.

The ethos of a Verint Project Manager is rooted in a client-centric approach, where understanding and meeting client needs is paramount. They emphasise collaboration and teamwork, ensuring that all stakeholders are engaged and informed throughout the project lifecycle. Proactive problem-solving is key, as they identify and address potential risks early on.

Additionally, they are committed to delivering high-quality outcomes while continuously seeking ways to improve processes and solutions. Effective communication and resource management are crucial, allowing them to balance project margins with client satisfaction. Their adaptability enables them to navigate changing requirements, ensuring successful project delivery in a dynamic environment.

Our moto is
**“Transformational, not Transactional”**

**Role Purpose**

As an Associate Project Manager, you will play a vital role within the EMEA Services team, specifically as part of the EMEA Project Management Practice (PMP). Your primary focus will be to support the development and delivery of world-class solutions using the company’s portfolio of CX and AI automation projects. You will assist in managing a diverse range of projects, from full CCaaS and transformational projects to smaller adds, moves and changes of existing customers.

**Some of your responsibilities**

- Project Initiation: Assist in the kick-off of projects, including creating project plans and ensuring team members are informed about project requirements and timelines.
- Project Delivery: Support the management and execution of projects according to the statement of work (SoW) where applicable.
- Collaboration: Coordinate and collaborate with partners and stakeholders to facilitate project success.
- Communication: Provide regular updates to internal and external stakeholders, ensuring transparency throughout the project lifecycle.
- Forecasting: Contribute to accurate and timely resource and revenue forecasts in collaboration with relevant colleagues.
- Documentation: Maintain up-to-date project documentation, including project trackers.

**Essential:**

- Fluent in
**English**
- Experience working in a client facing, team-based environment.
- Experience working across all stages of the Project Lifecycle in a software focused environment
- Experience working in a client facing, team-based environment.
- Experience of delivering software application projects to external clients.
- Experience working with client resources and other vendors/partners in delivering a software solution.

**Desirable:**

- Additional languages
- Saas Experience