Associate Technical Consultant

**Role Purpose**

The Associate Technical Consultant (ATC) will be responsible for Implementation Services for a Verint provided solution into a customer site, partner cloud or Verint Cloud solution. The role requires a wide range of technical knowledge to deliver Customer Experience Solutions including; Workforce Engagement, Knowledge Management, Channel & Desktop Automation and Voice of the Customer.

The candidate will be expected to configure the Verint product suite as well as integrate the solution to customer’s environment.

Success will be measured by ensuring that the customer is satisfied, the installations and integrations meet all requirements of the design and that the solution has been completed to agreed quality standards.

The ATC will work with Project Managers, Application Consultants and Design Architects to deliver projects to customers as defined in the statement of work (SOW). The ATC will be expected to communicate with customers to understand requirements and gather information, input into the technical planning of the project as well as clearly documenting the final technical solution to hand over to the Support organisation.

**Some of your responsibilities:**

- To complete the installation and configuration of the Verint product suite according to the requirements detailed in the project documentation. The ATC will need to ensure accuracy and consistency is maintained whilst keeping updated with current Verint operating standards and how they are applied.
- Understand the final solution and work collaboratively with the Project Manager to define the plan to achieve this state.
- Work closely with Services & Support to ensure a smooth project delivery and transition into the Support and Customer Success organisations. Ensure that project handover documentation (HoTs) is completed to increase the support effectiveness.
- Participate in ongoing training and development, to ensure skills are kept up to date.
- Communicate relevant issues to Management, Support, Product House and to other members of the Project Team.
- To provide regular and accurate updates to the Project Manager and Team Leader as part of weekly team calls.

**Essential:**

- Fluent in
**English**
- Experience with deploying and configuring software systems into Customer environments.
- Ability to liaise with both internal stakeholders and the customer at a project level, clearly articulating technical concepts, project status and technical tasks.
- Demonstratable ability to be able to follow process, introduce new working methods to a team to improve effectiveness and remain flexible in achieving objectives.
- Technical experience in software delivery environments, both on-premises and Cloud.
- Knowledge of enterprise software applications.
- Experience of deploying software solutions into Cloud environments such as Amazon Web Services, Microsoft Azure and Google Cloud
- Knowledge of industry specific security standards and how to apply them to a customer’s environment.
- Knowledge of Networking and Authentication mechanisms (OAUTH & Token Based)
- Experience in working with REST and SOAP API’s
- Certified in Cloud computing and networking
- Experience of deploying solutions into AWS, GCP or MS Azure
- Experience with AI tools

**Desirable:**

- Additional languages
- Java Script experience
- VXML experience
- SIPREC experience