Booking & Operations Specialist

**About LimoLane**

LimoLane is the digital mobility platform that is transforming the premium Business Travel sector: booking a private transfer becomes simple, fast, and intuitive.

**We don’t just move, we lead.**

Our values guide every decision we make:

- We own the journey
- We push the boundaries
- We stay ahead
- We race as one
- We go beyond

We have offices in Europe, the United States, and APAC, and we already serve more than 1,500 clients in over 500 cities worldwide.

**The role**

We are looking for an
**Booking &**
**Operations Specialist**
based in Tirana, with flexibility for some remote work. The Operations Specialist will report to the Country Manager US and support our team in managing our service delivery activities in New York.

As a Booking & Operations Specialist at LimoLane, you will play a key role in ensuring seamless execution of daily transportation services and high-profile events across the U.S. You will act as the operational bridge between LimoLane and its network of premium transportation providers, ensuring real-time coordination, service quality, and accurate booking execution

**Your Key Responsibilities Will Include:**

- Managing the entire booking flow: from reservation creation to service execution and follow-up.
- Liaising directly with local fleet partners (suppliers) to confirm vehicle availability and bookings.
- Preparing and verifying booking details for transfers and hourly services using internal tools and email communication.
- Supporting day-of operations: dispatch coordination, supplier support, problem-solving, and last-minute changes.
- Creating and maintaining booking documentation including Excel trackers, schedules, and manifests.
- Auditing service quality post-delivery according to defined KPIs.
- Handling VIP event logistics and managing on-site coordinators.
- Ensuring full compliance with operational standards (vehicle class, chauffeur conduct, timing accuracy, etc.).
- Supporting billing and invoicing through the verification of services rendered.

**How You Will Succeed:**

- Proven experience in Customer Service, Booking Management, Operations, or Logistics.
- Fluency in English (C1+); additional languages are a plus.
- Strong knowledge of the U.S. geography, especially key cities and airport logistics.
- Confidence with Excel and tools like Google Workspace; CRM knowledge is a plus.
- Ability to work independently and coordinate in real time with internal teams and suppliers.
- Availability to work from
**3 PM to 12 AM**
CET to align with U.S. operational hours.
- Excellent organizational and communication skills.
- Experience in chauffeur-driven transportation or event logistics is a strong asset.

**What we offer:**

- Gross salary of
**125,100,000**
lek with additional compensation for evening work;
- Be part of an exciting journey where you have the chance to shake and shape up a whole industry;
- Join a young, motivated, and international team (average age 30 years old and 11 nationalities represented);
- Access to LimoLane’s networks and social events;
- A learning journey with excellent development and career opportunities.

Apply to find out more!!