Customer Care Team Leader

**About us:**
Flutter, the world’s largest online sports betting and iGaming group listed on the London and New York stock exchanges, is home to the Southern Europe & Africa (SEA) region, featuring iconic brands like Sisal and PokerStars, a globally loved brand that embodies innovation and ambition, with significant growth potential in a dynamic market.


We are looking for a highly motivated Team Leader to join our Customer Care B2C. You will directly report to Associate Manager of the department.


**What you’ll do:**

- Assist in the formulation of targets for individuals;
- Answer questions from staff and provide guidance and feedback;
- Anticipate escalation and take over calls when needed;
- Devise ways to optimize procedures and keep staff motivated;
- Keep management informed on issues and problems.

**What you'll bring:**

- Proven experience as call center supervisor or similar supervisory position;
- Excellent in Italian;
- Working knowledge of MS Office;
- Tech savvy with knowledge of telephone equipment and relevant computer programs;
- Ability to work under pressure.

**Why choose us:**

- Permanent contract;
- Food Allowance;
- Pension Fund;
- Company Owned Devices (laptop and business mobile phone);
- Flexible working hours and the possibility of smart-working (according to the company's internal policy);
- 24 Extra Hours Paid Leave;
- Preferential treatment on products offered by Intesa Sanpaolo bank;
- Supplementary Private Health Insurance and consultation with the company doctor;
- Flutter Sharesave Plan.

**Choose us also for:**

- An inclusive work environment and participate in all our initiatives focused on Diversity & Inclusion;
- Psychological well-being: online meditation courses, medical online service, and counseling service thanks to the support of certified psychologists and coaches;
- Continuous learning for soft and hard skills (es. Learn / Platform, Training);
- Support for parents and children and new mothers’ contributions.
- Volunteering during your working hours.

**Much more about us:**

- Reviews and comments from our Glassdoor and Indeed pages. Put yours!

**Equal Opportunity**
Flutter is an Equal Opportunity Employer. Diversity and Inclusion are fundamental values for us. We welcome any candidate without a distinction of age, culture, religion, ethnicity, sexual orientation, gender identity and expression.


**Location: Tirana, Albania**
Glassdoor


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