Customer Support & Appointment Conversion Specialist

**Location:**
Remote

**Schedule:**
Monday–Friday (Full Day - 08:00-05:00 ET) + Saturday (Half Day 08:00-02:00ET)

**Compensation:**
Competitive salary + 50% health insurance coverage

**Vacation:**
2 weeks paid vacation

**About the Role**

Our client is seeking a high-performing Remote Customer Support & Appointment Conversion Specialist. Your primary responsibility is to convert inbound calls and online inquiries into scheduled, qualified appointments for the sales team. This is a fast-paced, performance-driven role ideal for someone who loves customer communication, accuracy, and measurable results.

**What You’ll Do**

- Answer inbound calls immediately and handle missed calls or form submissions within minutes
- Qualify customers and schedule accurate appointments in the correct sales territory
- Achieve a 70%+ conversion rate on qualified leads
- Provide clear, professional communication and deliver an excellent customer experience
- Maintain accurate notes and activity in the CRM
- Support operations with light admin tasks, online research, and AI-assisted workflows during non-call time

**What We’re Looking For**

- 1+ years of experience in scheduling, appointment setting, or call-center customer support
- Strong phone communication and active listening skills
- High urgency, responsiveness, and ability to multitask
- Comfortable working remotely with minimal supervision
- Proficiency with CRM tools, Google Workspace, and AI tools (e.g., ChatGPT)

**Why Join**

- Competitive salary
- 2 weeks paid vacation
- Fast-paced, meaningful role that directly impacts company success
- Long-term remote opportunity with room for professional growth