FREELANCER INTERNATIONAL MARKET DEVELOPMENT SUPERPROF

Founded in August 2013, Superprof connects students and teachers for lessons in over 1 000 disciplines, including music, languages, sports, and academic subjects.

There are currently over 37 million users across 78 countries using our platform, and we are now looking for a new collaborator to help drive our continued growth.

What does working at Superprof entail?

- The opportunity to grow and develop your marketing skills.
- A stimulating and supportive environment, with new challenges every day.
- Collaboration with passionate, curious, dynamic, innovative, and open-minded colleagues.
- Being part of an international team representing over 78 countries.
- The chance to work on projects that make a real impact on the company.

**JOB DESCRIPTION**

We are looking for a driven and motivated individual to join the International Development team at Superprof on a freelance basis. This mission spans the full spectrum of managing and developing the company on a global scale, from steering our SEO strategy and conducting competitive intelligence to leading mergers and acquisitions.

Thanks to our in-house expertise, we can guarantee a smooth knowledge transfer.

**Missions:**

**Operational Adaptation & Content Management**

- Translate and adapt content from www.superprof.fr (or other reference markets) to the target market's language and cultural context (website, templates, platform messages, etc.).
- Configure market-specific operational settings (cities, subjects, educational levels, extracurricular categories, etc.) in coordination with the Product and SEO teams.
- Identify and suggest operational improvements to enhance scalability, simplify processes, or enable automation across markets.

**Strategic Development & Growth Support**

- Contribute to defining market strategies and priorities (business model, acquisition channels, key milestones), based on performance indicators and local insights.
- Propose and support actions to improve visibility and reputation in the assigned markets (media relations, PR, trust-building initiatives, etc.).
- Participate in the design and execution of SEO strategies to increase Superprof’s positioning in local search results.
- Participate in the design and execution of Acquisition strategies to increase Superprof’s teacher database and revenue.

**Market Operations & Quality Assurance**

- Provide support across markets to ensure a high level of user satisfaction (students and teachers), through email, chat, social media, or phone, in collaboration with the Customer Service team.
- Review and optimize tutor ad quality: provide feedback or guidance on photo, video, and textual content.
- Support the adaptation and implementation of platform improvements coming from other markets (especially France) into the assigned local versions.

**Customer Service & User Support**

- Handle customer service for students and tutors in the markets where the person is proficient in the local language, through email, phone, or chat.
- Report bugs or recurring issues identified through customer interactions to the Product and Ops teams.
- Collaborate with the central Customer Service team to relay user feedback and contribute to FAQ or support tool updates.
- Escalate complex or technical issues when needed, ensuring proper follow-up and resolution.

**REQUIREMENTS**

- Excellent knowledge of Albania and its culture
- Fluent in Albanian and English. Proficiency in French is a huge plus
- You are familiar with the fundamentals of online advertising and SEO, such as impressions, CTRs, CPAs, etc.
- You are proactive, reactive, and quickly autonomous
- You’re looking for a dynamic work environment, with an open and friendly culture
- You like working in a team
- You want to be involved in special projects and participate in business development activities
- You like taking on big challenges
- You're curious, and you have a real desire to learn
- You have excellent written and verbal communication skills.

**SELECTION PROCESS**

If you are shortlisted for the recruitment process, it will include:

- A 15-minute telephone interview
- An interview via video call
- A possible third stage via video call / via telephone, if further clarification is required

**Monthly fees range from €1,200 – €1,700**
**per month (based on the candidate’s profile and experience).**