Freelancer Short-term Rental Virtual Customer Assistant | Remote Job

We are seeking a 
**freelancer bilingual Virtual Assistant**
 fluent in 
**Italian**
 and 
**English**
 to manage customer support for our short-term rental business. This is a remote position, allowing you to work from anywhere while supporting our guests and ensuring smooth operations.

The
**role**
involves handling guest messages, assisting with check-in and check-out, and addressing general requests. Experience in the hospitality sector and familiarity with digital tools are essential.

The
**goal**
is to ensure quick responses, a professional tone, and clear communication, following provided procedures and templates.

**Schedule**
:

**Weekly rotation shifts from Monday to Sunday, ensuring Customer Support coverage from 9:00 a.m. to 11:00 p.m**
(CET)

**Key Responsibilities**

- Manage guest messages via PMS and WhatsApp
- Assist guests during check-in and check-out processes
- Respond promptly and professionally to guest inquiries
- Follow established procedures and communication templates
- Ensure a smooth and positive guest experience

**Required Skills & Expertise**

- Customer Support
- Hospitality & Tourism
- Short-Term Rental Operations
- Fluency in Italian and English (written and spoken)
- Excellent communication and time management skills
- Strong familiarity with digital tools and online platforms
- Ability to work independently in a full-remote environment

**We are looking for freelancers or people willing to open a VAT number.**

Apply now!