Information Technology Support Engineer

**Description**

We're a global IT consulting company and a software development service provider that helps organizations operate at their best. With 30+ years of experience, +6 Global locations, and +1000 employees, TEAM combines technology expertise, valuable insights, business intelligence, and a client-centered approach to address challenges in business operations, digital transformation, risk management, compliance, business continuity, and more.

**Key Responsibilities**

- Serve as the first point of contact for IT support requests, including software, hardware, and access issues.
- Troubleshoot technical problems across Windows devices, cloud services, and collaboration tools.
- Identify root causes of recurring issues and contribute to long-term preventative solutions.
- Administer user licenses and access within Microsoft 365, Azure AD, and on-prem Active Directory.
- Manage device enrollment and ensure endpoint compliance through the M365 Security Portal.
- Investigate and resolve email deliverability issues (spam, NDRs, mail flow).
- Support SharePoint administration and user access control.
- Assist with Jira and Confluence user administration.
- Document solutions and contribute to internal knowledge bases.

**Requirements**

• 1+ years of experience in an IT Support, Helpdesk, or similar L1 role.

• Working knowledge of Microsoft 365 services (Exchange Online, SharePoint, Teams).

• Understanding of Active Directory and Azure AD for access and identity management.

• Familiarity with Atlassian products (Jira, Confluence) from an admin perspective.

• Ability to investigate and resolve software issues and prevent recurrence.

• Experience with device setup, troubleshooting, and tracking via M365 or related tools.

• Strong communication and documentation skills.

• A customer-focused mindset and a willingness to learn.

**What We Offer**

Being a part of TEAM International gives you the chance to work on challenging projects with great professionals, international clients, and the latest technologies.

- Flexible engagement models and work alongside top IT global talent.
- Full compliance with security and regulatory standards.
- Customized IT and software development solutions.
- A supportive and collaborative work environment.
- 23 PTO days per year and your home country’s public holidays
- Sport allowance up to 40 EUR per month (based on receipt)
- Private Health Insurance compensation up to 1000 EUR annually (based on receipt)