Inside Sales - Albania

**Job Responsibilities:**

- Serve as the primary contact for travel partners, handling inquiries and providing booking support.
- Conduct outbound calls to follow up with clients, encourage engagement, and reduce churn.
- Assist agents with onboarding, platform guidance, and training to optimize their usage.
- Collaborate with Sales Managers to align on client follow-ups and growth strategies.
- Coordinate with internal teams to resolve client issues and ensure smooth processes.
- Support marketing campaigns and local initiatives, including webinars, client communications, and promotional activities.
- Monitor client activity and analyze trends to identify risks, opportunities, and engagement gaps.
- Manage administrative tasks such as account setup, documentation, and credit line updates.
- Provide proactive, solution-oriented support to ensure high client satisfaction and retention.
- Report on client activity and engagement, providing insights and feedback to improve sales performance.

**Job Qualifications:**

- 3+ years of relevant experience in the travel industry (B2B).
- Previous experience in servicing travel agents or travel suppliers.
- Excellent verbal and written communication skills (both in english and local language)
- Customer-focused mindset with strong problem-solving abilities.
- Comfortable with multitasking, prioritization, and working under deadlines.
- A proactive team player with a self-starter mentality.

Join our TBO.COM family today!