Logistics Administrative Support

**About the Role**

Jupiter BPO is looking for a highly organized, detail-oriented, and proactive Enterprise Product & Sample Support Specialist to support product content management, sample order coordination, and enterprise account operations.

This role is ideal for someone who can manage multiple tasks with accuracy, communicate clearly with internal teams and requestors, and ensure all product and sample-related processes move forward on time. The person in this position will play an important part in making sure new product launch content is delivered on schedule, enterprise products are properly managed, and sample requests are fulfilled smoothly from start to finish.

**Working Hours: 16:30 - 00:30**

**Working Days: Mon - Fri**

**Main Responsibilities**

- Ensure all new product launch content is submitted to the content syndication platform account manager on time, so that content is published by the official device launch date
- Proactively manage enterprise-specific products to ensure they are created in Contentful and published on the content syndication platform in a timely manner
- Enter all evaluation units and sample requests within 24 hours of receipt with a high level of accuracy and zero processing errors
- Communicate proactively with requestors regarding sample availability, timelines, and order updates
- Offer alternative colors or substitute products when availability is limited to help maintain fulfillment momentum
- Take full ownership of evaluation and sample fulfillment from order entry through delivery, ensuring requestors are informed throughout the process
- Support enterprise account specialists by preparing accurate customer reports every Monday
- Assist with ad-hoc data entry and administrative support requests as needed

**Key Requirements**

- Strong attention to detail and a high level of accuracy
- Excellent organizational and time management skills
- Ability to manage multiple priorities and deadlines in a fast-paced environment
- Strong written and verbal communication skills in English
- Problem-solving mindset with the ability to act proactively when issues arise
- Comfortable working with data entry, product systems, and internal platforms
- Ability to follow processes carefully while also thinking ahead and taking initiative
- Experience with content management systems, order entry, reporting, or account support is an advantage

**KPIs/ Expectations**

- 100% on-time submission of new product launch content
- Timely creation and publication of enterprise-specific products
- Sample and evaluation requests entered within 24 hours of receipt
- Zero processing errors in order entry
- Clear and proactive communication with requestors throughout the fulfillment process
- Accurate weekly Monday reporting for enterprise account specialists
- Timely completion of ad-hoc support and data entry tasks

**What success looks like**

Success in this role means being dependable, proactive, and detail-focused. The right person will ensure launch content is never delayed, sample requests are processed quickly and accurately, and internal stakeholders receive the support and communication they need. This person helps keep operations running smoothly and plays an important role in delivering a professional and reliable experience.