Operations Manager

**Company Description**

Besa Group is a fast-growing marketing agency at the forefront of the creator economy, specializing in the launch and management of AI-powered influencers while helping real models scale and monetize their presence on fan-subscription platforms.

**Role Description**

This is a full-time on-site role based in Tirana, for an Operations Manager. The Operations Manager will oversee and optimize daily operations, ensuring efficiency and productivity across various departments. Responsibilities include workflow coordination, process improvement, team management, and resource allocation. Additionally, the role will involve monitoring key performance indicators, implementing organizational policies, and maintaining seamless communication between teams.

**Who we’re looking for:**

We’re looking for someone who thrives in a fast-paced, high-growth environment and enjoys bringing structure and clarity to complex, evolving operations. This role is ideal for a proactive operator who can balance execution with organization, and confidently support both leadership and team-wide coordination.

The ideal candidate has experience working in startups, agencies, or small business environments (rather than corporate settings), and is comfortable navigating ambiguity while building systems that scale.

- Proven experience in operations, executive assistance, or a similar managerial/support role
- Strong organizational and time-management skills, with the ability to manage multiple priorities simultaneously
- Excellent written and verbal communication skills
- Highly proactive mindset — you take initiative and anticipate needs without waiting for direction
- Experience coordinating teams, managing communication flows, and resolving day-to-day operational challenges
- Ability to build, improve, and maintain processes that increase efficiency and clarity
- Comfortable analyzing performance metrics and tracking progress through simple reporting systems
- Strong problem-solving skills with a solutions-oriented approach
- Tech-savvy and able to quickly learn and adapt to new tools and systems
- Experience with resource allocation, task prioritization, and supporting leadership in decision-making

**Hours & Structure:**

8 hours per day (full-time)

This role has strong growth potential for someone who wants to take on increasing responsibility as the company scales.

**Please take the following steps:**

Send an email to recruiting@besamgmt.com with the subject line "Executive Assistant" Share a short intro about yourself and why we should hire you.

Applications that do not follow the above structure will be discarded.