Phone Collector Officer – Early Collection Unit, Collection Department

Job description

*Overall job definition:*

PI Early Phone Collection Specialist performs daily phone activity based on the prioritization established by the Team Leader in AutoDialer, with high ethic and as per the steps described in Early Collection Strategies.

*What will you do:*

- Contacts early warning customers by phone based on strategies followed by the bank
- Contacts customers in arrears by phone (with Auto dialer system) based on days past due and strategies followed by the bank
- Informs and convinces the client to pay the past due amount through a good communication
- Performs the calls with customers of different buckets and queues based on the call scripts
- Inputs data for every action taken in Collection Systems (Debt Manager, and Auto Dialer)
- Updates data (phone numbers or addresses) for new customers.

*What you bring at the table:*

- University Degree in Economics ore related fields
- Very good communication skills
- Fast learners and very good interpersonal skills
- Good English and computer skills
- Very good knowledge of Microsoft Office programs

*Only the candidates selected for the interview shall be informed.*

*The documents must be sent to the following address:*

E-mail: recruitment.hr@raiffeisen.al