Retail Manager

**Company Description**

Capital Bank Skopje, the first bank with foreign capital in the Macedonian banking sector, has been a pioneer in financial innovation since its establishment. For over 22 years, the bank has introduced modern services, including debit and credit cards, instant cash loans, business packages, and electronic banking. Known for its commitment to delivering high-quality services with efficiency and transparency, Capital Bank has built a reputation for trust and stability. Since 2007, the bank has been part of Alfa Finance Holding, a leading Bulgarian financial group, further enhancing its capabilities through innovative approaches and strategies.


**Role Description**

This is a full-time on-site role based in Skopje for a Retail Manager. The responsibilities include managing daily retail operations, overseeing sales performance, leading and motivating a team, ensuring excellent customer service, and driving customer satisfaction. The Retail Manager will monitor and analyze sales strategies, ensure operational efficiency, and ensure compliance with company policies and standards for optimal business performance.


**Qualifications**


- Excellent Communication and interpersonal skills
- Strong Customer Service and Customer Satisfaction capabilities
- Proven experience in Team Management and leadership
- Knowledge and skills in Sales and business development
- Strong organizational and problem-solving abilities
- Ability to work in a dynamic and fast-paced retail environment
- Experience in retail or banking sectors is an advantage
- Bachelor’s degree in Business Administration, Management, or a related field is preferred