SAP Service Desk Analyst

Industry Business Service Center is a business consulting service that offers high-quality, sustainable, and cost-efficient waste solutions tailored to the needs of each customer. Our service is underpinned by a network of specialized, large-scale facilities spanning over 30 locations across Europe, continuously enhancing their performance, efficiency, and safety standards. Backed by robust systems, we efficiently manage and monitor all activities with suppliers and customers. Our operations are propelled by a highly experienced and motivated workforce dedicated to delivering first-class customer service.

 Job Title

IT Service Desk Analyst

Purpose of the role

Supporting the Group Service Business Information Services / ICT, you will be

responsible for the 1st line support for IT and business application related questions for

the users of the different countries. You will be using advanced technologies being part

of a team of dedicated colleagues that find a strong belief in open communication,

reliable systems and an informal atmosphere. Training will be provided and occasional

traveling to Belgium may be required.

The IT Service Desk Analys reports to the IT Service Desk Coordinator

Required knowledge and skills:

• Bachelor degree

• Fluent in English, spoken and written language

• Excellent communication skills

• Previous experience in user-support and client service is an asset

• Relevant experience in working with SAP as a key user or heavy user. Knowledge of

SAP SD (sales & distribution), MM (material management), WM (warehouse

management) or EH&S (environmental Health & Safety) is a plus, but training will be

provided

• Soft skills – professional attitude, strong organizational and self-managing skills,

flexibility

• Analytical and decision-making skills

• Capable for individual and team work

Activity

• Execute daily checks on critical SAP processes & take appropriate action where

necessary;

• Correct or upload data;

•
Correct identification of the root-cause of a problem, and determination of the most

suitable solution;

• Accurate and timely escalation of problems to 2nd line support level;

• Follow up with customers / 2nd line support, to ensure that the issue has been

resolved;

• Create and follow-up change requests when user asks new features to the

application using the IT service desk management tool;

• Take part of testing on new developments or improvements on existing flows.

• Contribute to document frequently occurring questions / issues and their resolution;

• Help professional users by explaining how the application works;

Scope:

• Number of users = > approx. 2.500

• Number of tickets / months for all domains = avg. 1400

**Benefits:**

·       13
th
Salary (end of year bonus)

·       Private Health Insurance (after 3 months)

Interested? Apply today and join a team where your work truly matters. Send us your CV in English to Applicants.MK@ssc.mk.