Senior Salesforce Consultant

Assist Digital is a Customer Experience Management Company. We provide end to end services blending human and artificial intelligence to improve our customer’s business performances.

For our offices in Tirana, we are looking for a
**Senior Salesforce Consultant**
to make a significant impact in the fast-growing world of CRM consulting.

**Who are you?**

We are seeking a highly skilled and experienced Salesforce Senior Consultant to join our dynamic team. The ideal candidate:

- is a seasoned Salesforce professional (4+ years of experience) with a strong background in the administration of the platform, including topics such as screen and record-triggered flows, custom metadata types, formulas, etc.
- has a deep understanding of Salesforce architecture, as well as excellent problem-solving and communication skills
- is adept at collaborating with cross-functional teams and providing strategic guidance to clients
- has at least 2 Salesforce certifications (such as Administrator, Sales Cloud Consultant)
- possesses excellent knowledge of the English language (written and spoken)

Nice to have:

- Knowledge of the German language
- Further Salesforce Certifications such as Field Service Lightning, CPQ, etc.
- Experience with CI/CD dev ops strategies

**What will you do?**

- Salesforce Implementation: Work on end-to-end multi-cloud Salesforce implementation projects, from requirements gathering to system design, configuration, testing, and deployment.
- Customization and Optimization: Customize Salesforce solutions to meet client needs, ensuring optimal performance and scalability. Identify opportunities for system enhancements and lead initiatives to optimize existing implementations.
- Consulting and Advisory: Work closely with clients to understand their business requirements and objectives. Provide strategic guidance on Salesforce best practices, recommend solutions, and assist in the development of roadmaps for Salesforce adoption.
- Technical Expertise: Serve as a subject matter expert on Salesforce products and technologies. Keep abreast of the latest Salesforce releases and features.
- Collaboration: Collaborate closely with cross-functional teams, including developers, administrators, and project managers, to deliver high-quality Salesforce solutions. Communicate effectively with the project team to ensure alignment with goals and timelines.
- Documentation: Create and maintain comprehensive project documentation, including design specifications, user manuals, and test plans.

**What do we have to offer?**

- Challenging Projects: Join a dynamic and international team and work on challenging and rewarding Salesforce projects for diverse clients across industries.
- Professional Development: Access ongoing training and development opportunities, such as our Salesforce certification study groups, to enhance your Salesforce skills and stay at the forefront of industry trends.
- Collaborative Environment: Be part of a collaborative and supportive work environment that values innovation, teamwork, and individual growth.
- Career Growth: Take advantage of opportunities for career advancement within a growing and dynamic organization.
- Hybrid workplace.

**Assist Digital for 2022 received "Best Customer Experience Company" award in Albania.**

**#CustomerIntimacyAtScale**

**JOIN US!**

“With a view to enhancing diversity and fighting for equal opportunities, this announcement is addressed to all candidates without any kind of discrimination.

The Company Assist Sh.p.k. as Data Controller of personal data. The data that the Company intends to process are: A) Personal data, and B) information on school career, professional situation, specific knowledge in certain sectors. The legal basis for points A) and B) is the execution of pre-contractual measures pursuant to art. 6, paragraph 1, letter b) of GDPR and art. 6, paragraph 1, letter b) of Law no. 9887, dated 10.03.2008 “For the protection of personal data”. The data collected will be processed for the execution of the personnel search, selection and evaluation processes carried out on our own to manage your application in reference to a specific advertisement as well as to manage your spontaneous application. In the event that you have provided your data by replying to an advertisement, the data provided may also be processed for future selections following your explicit consent sent together with the curriculum or conferred subsequently. Your data will be kept for the time strictly necessary to pursue the purposes described above and in any case for a period not exceeding 12 months unless you withdraw your consent to the processing of your data at any time. In any case, your data may be processed for legal obligations and also exercise of rights by the Company in court. You, as an interested party in the processing of personal data, may exercise at any time the rights expressly recognized by Law no. 9887, dated 10.03.2008 “For the protection of personal data” and the European Regulation, in particular: The right of access to personal data (Article 12 of Law no. 9887 of 10.03.2008 "For the protection of personal data" and art. 15 of the GDPR) the right of rectification (art. 13 of Law no. 9887, dated 10.03.2008 “For the protection of personal data” and art. 16 of the GDPR), the right to cancellation (art. 13 of Law no. 9887, dated 10.03.2008 “For the protection of personal data” and art. 17 of the GDPR), the right to limit the processing of personal data (art. 13 of Law no. 9887, dated 10.03.2008 “For the protection of personal data” and art. 18 of the GDPR), the right to object (art. 15 of Law n. 9887, dated 10.03.2008 “For the protection of personal data” and art. 21 of the GDPR), the right to lodge a complaint with a supervisory authority (art. 16 of Law no. 9887, dated 10.03.2008 “For the protection of personal data” and art. 77 of the GDPR), the right to withdraw consent (art. 18 of Law no. 9887, dated 10.03.2008 “For the protection of personal data” and art. 7 of the GDPR). If you would want to exercise the rights listed above, the Controller's ordinary mail address is indicated as follows: Assist Sh.p.k., Tirana, Njësia nr. 5, Rruga “Emin Duraku”, Pallati Binjakët nr. 5 or to the email address Dpo.Assist@assistdigital.com. Assist Sh.p.k. considering the protection of the personal data of data subjects to be of primary importance, it has appointed a data protection officer (DPO) who can be contacted by writing to the email address Dpo.Assist@assistdigital.com for any issue concerning the protection of personal data.”