Senior Technical Support Engineer (Cloud / DevOps)

**Meet the YozmaTech**

YozmaTech isn’t just another tech company – we’re a global team of go-getters, innovators, and A-players helping startups and product companies scale smarter and faster.

We build dedicated development teams across 10+ countries, creating strong, long-term partnerships based on trust, transparency, and real impact.

Here, every idea counts. We value people who are proactive, open-minded, and ready to grow. If you’re passionate about building meaningful products and want to join a team that feels like family – you’ll feel right at home with us.

**Our client**
is looking for 
**Senior Technical Support Engineer (Cloud / DevOps)**
to join a highly technical, customer-facing team supporting modern cloud-native infrastructure and enterprise-grade solutions.

This role is ideal for engineers who enjoy combining deep technical expertise with direct customer interaction — acting as a trusted advisor while solving complex infrastructure and production issues in real time.

**Key Requirements:**

Strong hands-on experience working with cloud-native environments, including Kubernetes, containers, and modern infrastructure stacks;

Solid understanding of DevOps practices, including CI/CD pipelines, automation, and deployment processes;

Experience with security and secrets management, such as encryption, authentication mechanisms, PKCS#11, and HSMs;

Proven ability to troubleshoot and resolve issues in distributed systems and production environments;

Strong experience with Linux-based systems and scripting (Bash and/or Python);

Experience working with APIs, integrations, and infrastructure tooling;

Previous experience supporting enterprise or B2B customers in a technical role;

Strong communication skills with the ability to translate complex technical concepts into clear guidance for customers;

High level of ownership, with experience in incident management, escalations, and root cause analysis (RCA);

English – Upper-Intermediate or higher.

**What you will do:**

Act as a key technical point of contact for enterprise customers, supporting them in resolving complex infrastructure and application-related issues;

Troubleshoot and debug problems in cloud-native environments, with a strong focus on Kubernetes and distributed systems;

Collaborate closely with engineering, DevOps, and product teams to investigate issues and deliver long-term solutions;

Take full ownership of incident management processes, including triaging, escalation, and post-incident analysis;

Support and improve CI/CD pipelines, integrations, and automation workflows;

Guide customers through best practices, architecture decisions, and technical problem-solving;

Contribute to internal knowledge sharing, documentation, and process improvements;

Proactively identify opportunities to enhance system reliability, performance, and overall customer experience;

**Interview stages:**

HR interview;

Technical interview ;

References;

Offer;

**Why Join Us?**

At YozmaTech, we’re self-starters who grow together. Every day, we tackle real challenges for real products – and have fun doing it. We work globally, think entrepreneurially, and support each other like family. We invest in your growth and care about your voice. With us, you’ll always know what you’re working on and why it matters.

**From day one, you’ll get:**

Direct access to clients and meaningful products;

Flexibility to work remotely or from our offices;

A-team colleagues and a zero-bureaucracy culture;

Opportunities to grow, lead, and make your mark.

**After you apply**

We’ll keep it respectful, clear, and personal from start to offer.

You’ll always know what project you’re joining – and how you can grow with us.

**Everyone’s welcome**

Diversity makes us better. We create a space where you can thrive as you are.

**Ready to build something meaningful?**

Let’s talk. Your next big adventure might just start here.