Team Lead

**Who We Are**

Konecta is a leading global company in business process management and digital outsourcing for customer management, with 120,000 passionate employees operating in 30 languages across 4 continents and 26 countries. By focusing on the specific needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions, including acquisition, retention, customer service, technical support, and debt collection, all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions, and cutting-edge technologies. Headquartered in Madrid, Konecta generates global revenues of €2 billion and serves more than 500 clients, including some of the most important brands in the telecommunications, energy, banking, mobility, retail, and e-commerce sectors.

**Responsibilities**

- Support the Supervisor and perform management duties in the absence of the responsible manager
- Motivate and support team members by communicating objectives and identifying areas for further training or skills monitoring
- Respond to team questions on both operational and non-operational matters, assist with critical issues, and supervise work in terms of efficiency, quality, and compliance with guidelines
- Communicate deadlines and group productivity targets
- Monitor and manage performance to ensure KPI targets are achieved
- Produce and share complete and detailed reports on team performance
- Manage escalations related to special requests or project-specific issues
- Resolve team-related problems or conflicts quickly and effectively

**Requirements**

- At least 2 years of experience as a Team Leader or in a similar role
- Strong results-oriented mindset
- Fluent written and spoken
**German and Italian**
- Excellent verbal and written communication skills
- Strong organizational skills with the ability to manage multiple tasks simultaneously
- Knowledge of tools such as Google Meet, Zoom, etc.
- Proficiency in Microsoft Office
- University degree preferred but not mandatory
- Full-time availability and flexibility to work shifts
- **On-site work required**