Technical Support Specialist

ShortCut is looking for Technical support Representatives in ENGLISH!

The Technical support Representative receives comprehensive training to ensure success in customer acquisition, retention, and support. Our growing firm operating in Canadian Market offers the opportunity to grow professionally, enhance knowledge, and become an integral part of a genuine team of professionals.

Role Objectives:

• Garner knowledge of our clients’ products and services

• Conduct accurate and compelling services presentations

• Establish rapport with customers and understand their needs

• Display a solutions oriented mentality to resolve inquiries

• Collaborate with colleagues to enhance customer interactions

• Observe, monitor, and record customer insights

• Assist with lead generation and business development efforts

Requirements:

• IT background

• Strong communication skills both written and verbal ENGLISH.

• Punctual and reliable with strong self-discipline

• Must be available to work 40 hours a week in three shifts 24/7 as required

Advantages:

• Paid training

• Vast network of cohorts to share ideas, strategies, and suggestions with

• Very competitive salaries

• Canadian work experience

Two to three weeks training will be provided 6 hours a day Monday-Friday.

Apply now by sending an email at : recruit@shortcut.al