Albanian speaking Customer Service roles in Sofia, Bulgaria - Relocation Pack

Mercier Consultancy is pleased to announce openings for Albanian Speaking Customer Service Representatives in Sofia, Bulgaria, enhanced by a relocation package to support your move! We are on the lookout for enthusiastic individuals committed to delivering outstanding customer service to our Albanian-speaking clients. As a Customer Service Representative, you will serve as the primary contact for our Albanian-speaking customers, helping them with inquiries, resolving issues, and ensuring a stellar customer experience. Your role is essential in creating lasting customer relationships and increasing satisfaction. ### Responsibilities - Deliver exceptional customer service in Albanian and English through various communication channels - Address and resolve customer inquiries and challenges efficiently - Accurately record customer interactions and resolutions in our CRM system - Collaborate with other teams to ensure comprehensive solutions for customer issues - Gather and analyze customer feedback to support service enhancements - Stay informed about product offerings and changes - Engage in continuous training to develop customer service skills ### Requirements - Fluency in Albanian and English with strong communication skills - Prior experience in customer service is preferred but not mandatory - Strong problem-solving abilities and a customer-focused mindset - Able to work efficiently in a fast-paced environment - Excellent attention to detail and organizational proficiency - Passionate about delivering an exceptional customer experience - Knowledge of CRM systems and customer support tools is an advantage ### Benefits Competitive Monthly Salary Relocation paid to Bulgaria Help finding apartment Paid training and growth possibilities and more Burimi: https://jobs.workable.com/view/rfHxMrCeK5QwvuMJTCey9p/hybrid-albanian-speaking-customer-service-roles-in-sofia,-bulgaria---relocation-pack-in-fier-at-mercier-consultancy

Niveli: mid level