Application Support Specialist

We are looking for an **Application Support Specialist** to provide professional support to users of our software applications, ensuring that user requests and application-related issues are properly understood, documented, resolved, or escalated to the appropriate teams. **In This Role, You Will** - Assist users with software application-related requests and provide appropriate solutions, instructions, or workarounds. - Analyze, investigate, and reproduce reported application issues, documenting them clearly for technical teams. - Escalate unresolved issues to development, QA, or other relevant teams, and follow up until resolution, keeping users informed. - Maintain application-related documentation, FAQs, and support procedures. - Identify recurring issues and contribute to improving application support processes. **Required Qualifications and Skills** - University degree in Information Technologies (or a related IT field), Economics, E-Business, Management, or other related field. - Previous experience in customer support, application support, Help Desk, Service Desk, or a similar role is an advantage. - Basic understanding of software applications and IT concepts, with good analytical and problem-solving skills. - Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical users. - Good organizational skills, attention to detail, and ability to manage multiple tasks and priorities. - Customer-oriented, responsible, willing to learn, and proficient in Microsoft Office. **At ASEE We Believe Our People Are Our Greatest Strength** **That's Why We Offer** - A collaborative and supportive working environment with experienced IT and software professionals. - Full-time employment with a competitive compensation and benefits package. - Professional development opportunities, including an annual training budget. - Private medical insurance, because your well-being matters. - Opportunities for career growth within one of the leading IT companies in the region. If you're looking for a role where your analytical and problem-solving skills can make a difference, and where you'll have the opportunity to learn, grow, and work with experienced professionals across different teams, we'd love to hear from you. Burimi: https://www.linkedin.com/jobs/view/4469681188/

Niveli: senior