Commercial Technology and AI Specialist

VEND & Co. is a commercially focused consulting and operations partner helping ambitious companies improve growth, efficiency, technology adoption, and commercial performance. We work with innovative companies that are scaling their commercial operations and need practical support in areas such as sales systems, CRM, data, automation, reporting, and AI-enabled workflows. For one of our key clients, a fast-growing Swiss robotics company in the Food & Beverage automation industry, we are looking for a **Commercial Technology & AI Specialist** to support the development of a smarter, more automated, and more data-driven commercial organization. This is a unique opportunity for someone who wants to work at the intersection of **business, data, CRM, automation, AI, robotics, and commercial operations** . Role Description The **Commercial Technology & AI Specialist** is a full-time hybrid role based in **Skopje, North Macedonia** . This role sits between business and technology. You will work closely with the commercial team to identify business needs, improve processes, build dashboards, automate workflows, structure CRM systems, and develop practical AI tools that help the team operate smarter, faster, and more efficiently. This is not a traditional IT support role, and it is not a pure sales role. It is a bridge role for someone who understands business challenges and can translate them into practical technical solutions. You will help build the commercial technology engine behind a fast-growing Swiss robotics company in the Food & Beverage automation space, supporting areas such as sales dashboards, CRM optimization, customer reporting, revenue tracking, automation flows, and internal AI tools. Responsibilities - Develop and improve the technology side of the commercial team, connecting business needs with data, systems, automation, and AI tools. - Build, maintain, and improve dashboards for sales, leads, customers, revenue, machine performance, locations, and key commercial KPIs. - Create practical AI tools, internal agents, prompts, and workflows that support commercial activities. - Improve and automate commercial processes using CRM systems, spreadsheets, databases, APIs, and workflow automation platforms. - Manage and optimize CRM structure, data quality, pipeline visibility, customer records, and reporting processes. - Analyze commercial data and turn it into clear insights for management and the sales team. - Support the setup of reporting systems for customers, partners, locations, and internal stakeholders. - Work closely with commercial stakeholders to define, prioritize, and implement technology initiatives. - Identify inefficiencies in current workflows and propose practical, scalable improvements. - Support user adoption through documentation, training, and clear communication. - Stay informed about relevant AI, automation, CRM, analytics, and commercial technology trends. - Help create a more data-driven, automated, and scalable commercial organization. Qualifications - Degree in Information Technology, E-Business, Business Informatics, Information Systems, Data Analytics, Business Technology, Computer Science, or a related field. - Equivalent practical experience will also be considered. - Strong understanding of business processes, sales operations, customer management, and commercial KPIs. - Familiarity with tools such as Excel, Google Sheets, Power BI, Looker Studio, HubSpot, Pipedrive, Airtable, Zapier, Make, Notion, or similar platforms. - Experience with SQL is strongly preferred. - Basic programming or scripting knowledge is an advantage. - Interest or experience in AI tools, AI agents, prompt engineering, workflow automation, or business process automation. - Ability to translate commercial needs into clear technical requirements and practical solutions. - Analytical mindset with strong problem-solving skills. - Strong communication skills and the ability to work between business and technical teams. - Comfortable working in a hybrid setup based in Skopje. - Excellent English skills. - Interest in technology, robotics, AI, automation, consumer experience, and the future of Food & Beverage retail. Ideal Candidate The ideal candidate is someone who enjoys building systems, not just using them. You should be curious, hands-on, analytical, and commercially aware. You do not need to be a senior software engineer, but you should be comfortable working with data, tools, systems, automation, and AI. You should enjoy understanding how a business works and finding ways to make it faster, smarter, and more scalable. You are the kind of person who can look at a messy spreadsheet, an unclear CRM process, or a repetitive manual task and think: **“There has to be a better way to do this.”** Burimi: https://mk.linkedin.com/jobs/view/commercial-technology-and-ai-specialist-at-vend-co-4425786521

Niveli: senior