Course Coordinator- Remote

**The Lovlan Group requires a Remote Course Coordinator.** Founded in 2004, Lovlan Group provides individually-tailored language training on a one-on-one or small group basis to busy people who need language skills for business, family, and travel needs. **About the role:** This is a **remote position** (work from home), reporting directly to our headquarters in the **UK** . The ideal candidate will have an excellent command of **English** , strong organizational and communication skills, and solid experience coordinating administrative or client-focused tasks in a dynamic environment. You will play a key role in ensuring the smooth coordination of language courses — from the moment they are confirmed by the Sales team until completion — by liaising with clients, teachers, and internal departments. **Key Responsibilities** - Coordinate and organize courses once confirmed by the Sales team, including scheduling, assigning trainers, and arranging logistics - Understand and research each client’s needs and learning goals to ensure the best course setup - Collaborate with the Teachers Department and Academic Advisors to select the most suitable trainer - Maintain regular communication with clients and trainers to ensure smooth delivery of services - Gather and manage client feedback in line with company policies - Generate additional sales through re-bookings and referrals, building lasting relationships with clients - Stay informed about company products and new course offerings; proactively suggest suitable options to clients - Coordinate efficiently with the Sales, Teachers, and Accounts teams to ensure operational alignment - Contribute ideas for sales, marketing, and customer service improvements and participate in company projects - Conduct quarterly client motivation research and suggest new product or service ideas - Collect feedback for marketing purposes - Provide daily reports to management on course progress and client activity **Essential Skills & Qualifications** - Fluent spoken and written English, plus at least one additional language (German, Portuguese, or French preferred) - Excellent phone manner and communication skills - Strong proficiency with Microsoft Office and internet tools - Exceptional organizational skills with great attention to detail - Ability to analyze information and manage multiple priorities effectively - Minimum 2 years of proven experience in customer service or coordination roles - University degree (completed or in progress) - At least 12 months of administrative experience **Behavioural Competencies** - Strong customer service orientation - Flexibility and ability to adapt - Collaborative team player - Ability to work under pressure and deliver results **Desirable** - Experience in an educational or language training environment - Experience working in an international, multicultural team **Working Conditions** - Working hours: 10 AM to 6:30 PM UK time (Monday to Friday). 7.5 working hours per day + 1-hour break - Start date: ASAP - Probation period: 3 months - Paid leave: 31 days per year - Compensation: USD 1,000/month + rebooking bonus + performance bonus Powered by JazzHR 41iicusnXv Puna remote: Po Burimi: https://al.linkedin.com/jobs/view/course-coordinator-remote-at-language-trainers-4366205621

Niveli: mid level