CRM Executive

**Company Description** Spark Up Digital is a Marketing & Consulting Agency located in Skopje, North Macedonia. We specialize in the iGaming industry & have a friendly and vibrant working environment with many benefits. **Role Description** This is a full-time on-site role as an addition to our existing CRM team. Responsible for managing & executing CRM strategies for our iGaming operation with a main goal to improve customer engagement and retention. The role includes customer segmentation, campaign execution, performance analysis, and collaboration with different teams to drive long-term growth. Responsibilities: - Create, execute and optimize CRM campaigns from scratch using all channels, such as Email, SMS, Push, recorded calls, and more. - Create and execute automated customers journeys - Monitor and analyze customer behavior and preferences to identify opportunities for growth. - Manage and maintain customer data (creating and crediting bonuses) - Collaborate with sport manager and design team to create campaigns for customers across multiple channels - Other We require: - Minimum of 1 year experience in CRM, - Marketing or a related field - Strong analytical skills - Excellent communication and problem-solving skills - Proficiency in CRM tools - Knowledge of email marketing/email campaigns - iGaming knowledge is always a plus! We offer: - Competitive salary - Sport Master - Private Health insurance - Flexible working - Great office space in the Center of Skopje - Annual bonus Burimi: https://mk.linkedin.com/jobs/view/crm-executive-at-sparkup-digital-4360523290

Niveli: senior