Customer Care Representative

**About Us** *At Taskforce, we believe great work starts with great people—and that includes you. We’re not just a consulting and administrative support company; we’re a team that values your growth, celebrates your strengths, and supports your ambitions.* *Join a workplace where your attention to detail, confidence, and drive to grow won’t just be appreciated – they’ll be rewarded. If you’re looking to thrive in a collaborative, high-performing team, we’d love to get to know you.* We are looking for talented **Customer Care Representative** individuals who are committed to providing high-quality customer care, with a strong focus on accuracy, excellent telephone etiquette, and communication skills. While this is **an entry-level position** , we offer **comprehensive training** delivered by our expert Taskforce trainers to ensure your success. At this role you will support hospitals and medical centers by assisting patients and callers with a variety of needs, ensuring a smooth and positive experience, across various communication channels. **Key Responsibilities** - Handle mostly inbound calls, emails, and text notes promptly and professionally. - Provide exceptional service while addressing inquiries and resolving issues. - Maintain accurate electronic records of customer interactions. - Demonstrate professional phone etiquette and active listening to ensure a positive customer experience. - Handle a fast-paced environment, multitask, and manage time effectively. **Schedule:** Full-time, 2nd shift (Hours to be discussed during the interview) **Location:** Remote and In office available **Requirements** - Proficiency in Microsoft Office Suite. - Strong verbal and written communication skills. - Ability to multitask and work in a fast-paced environment. - Professional phone etiquette with active listening skills. - Fluency in Macedonian - Fluency in English (both verbal and written). - Fluency in Spanish will be considered as a plus - Stable Internet connection **We Offer** - Full-time position with a competitive salary. - Company-provided equipment. - Achievement awards to recognize your contributions. - Paid training and development opportunities. - A referral program and discount perks from our partner brands - The opportunity to learn from experienced leaders with over 5 years of expertise in customer service. **Join a company that values your growth, respects your ideas, and supports your career from day one** . **Apply now and be part of our exciting journey!** ( *All applications will be treated with strict confidentiality.* ) Puna remote: Po Burimi: https://mk.linkedin.com/jobs/view/customer-care-representative-at-taskforce-4408170610

Niveli: mid level